This is going to be a bit long. So if you are impatient, just read this:

WORST customer service EVER.

During an earlier trip to an Apple authorized repair shop, I learned that my iPhone's screen adhesive was non-standard.

I had never had the phone serviced before and I got the phone directly from this Apple store. So I was quite concerned about the fact that an Apple store would hand me a phone with non-standard part.

So today when I was at the store trying to get my battery replaced, I decided to ask about the glue.

I informed the guy who helped me that I got the phone from this store but somehow I had non-standard glue in it. He immediately said if I had a third party battery, they would not change my battery. I patiently replied that I was talking about the glue, not the battery. I then informed him I had the original Apple battery since I never changed it.

Things went south from here really fast. He claimed that I was bringing in a device that could be a danger to the technician since it had a 3rd party battery. I re-iterated that he could see in his system that I got this phone from this store and I had never had it serviced by a third party. He submitted he can't see the service I had done by a third party. Then he went on saying that I kept bringing up the battery issue and it made me sound very suspicious and he believed I knew I had third party battery and was lying about it. Then he added if he found out I have third party battery in it, I would be in big trouble.

I had no idea what he was talking about since I was asking about the glue, never the battery. The GLUE!

I also asked him what would happen if they brick the phone during the battery replacement. He said no, they just don't do that. I shared the fact that my phone was bricked last time I came in for a battery replacement. He repeated again that they don't brick phones.

I finally asked the guy to send someone else to help me since it would seem nothing I said was getting through to him and he wasn't answering any of my questions. He flat out refused to get someone else and told me to leave if I didn't want the repair done. I refused to leave and he just said, and I quote, "just sign the service agreement and you can get out of my hair and we won't have to see each other ever again."

I eventually spoke with Sheldon, who was the leader on duty. He promised to follow up and address the employee's attitude problem. Sheldon was courteous and professional.

But still, it's really not worth your sanity if you encounter one of the rude employees there. So perhaps it's best to get your service done elsewhere.

Oh yeah, I never got my answer on why a phone directly issued by this store had incorrect screen adhesive in it.