Rangoon Ruby Burmese Cuisine — Restaurant in Palo Alto

[UPDATED] My experience didn't start off great but I wanted to give a benefit of doubt. Then there were a couple of mishaps that then made me and husband decide to never come here again because we were pretty scarred.

We had decided to try a new cuisine and came across this restaurant during a leisure stroll and entered the restaurant in the Palo Alto branch. We were seated immediately in a decent space and then were provided the menu cards.

After placing our appetizer menus, the waiter literally grabbed my menu and we had to quickly tell him we needed atleast one menu. I was pretty startled and found him rude but then decided maybe he was in a hurry and let it go.

Then we got our Palata! Omg, it was so delicious! I absolutely loved it! They delivered it pretty quickly and I was impressed by the speed. Then our second appetizer also came to our table within five minutes. I was beyond excited because I was super hungry.

And here's the worst part that happened.

We had ordered Fried Tofu, ensured that everything we had ordered was vegetarian. AND WE GOT CHILLY SAUCE THAT WAS NON VEGETARIAN!

the horror :(

I accidentally ate a little bit and then the waiter comes to our table and gives us a different chilly sauce saying that this sauce might have had something and so have this instead.

My plate had half my Palata. I was so upset to be wasting it because of this mishap. I wasn't offered any sort of compensation. I was super sad.

The highlight certainly was when we were served our Ruby Salad! It was yummy and the waitress beautifully explained what each ingredient was and mixed it pretty well.

I had to wait 10 minutes for a water refill though the waiter said they will get it right away.

My experience in this restaurant was pretty traumatizing and I don't think I'll be coming back here. Which is a pity because I really liked the food. It was good.

Edit To make up for the service the last time, we were provided a complimentary entree! My husband and I went with four other friends this time and the service was outstanding! I requested that all dishes and sauces provided to be strictly vegetarian. Food was as good as before! I'll definitely be coming again! Thank you very much, Rangoon Ruby & Team, for the...

This was a second visit after a very pleasant first experience, both times on a Thursday evening. The staff is friendly and attentive, the venue has been recently upgraded and has an urban feel. The highlight are the blown-glass chandeliers. Outside seating is also available. The tables inside are very close to each other and overhearing the neighbors' conversation is unavoidable. From the appetizers tried the Samosas, Egg rolls and Palatas: the Palatas come with a side of chicken curry and the Samosas with a tasty spicy red sauce. All were tasty, but the Samosas were extremely hot, we burned our mouths. In contrary, the water for the tea was not warm enough to brew a tea and even more disappointing was that the water had a very strong smell, ruined the otherwise excellent and fragrant Mighty leaf Green tea Tropical, at $4.50 for a small pot. The brown rice was nicely presented, but again, not warm enough, undercooked and completely tasteless. On the opposite, the chicken curry was so oversalted, it was not possible to eat without the rice, although the meat itself was tender and cooked well. The pieces of chicken were quite large to serve with the spoon and hard to eat without a knife, but strangely, the utensils include only a fork. The highly recommended pork noodles were tasty, but very oily. I mostly enjoyed the eggplant with garlic, but that was very oily too. Overall, for the price expected much higher quality of the food...

Horrible service and racist/prejudice staff!!! If you value great customer service, this place truly isn't the place for you.

Before even entering the building, me and my party were assumed to be sitting with random members of the restaurant simply because they were the only other African American people in the restaurant!

Unprompted our waitress saw the need to come and privately tell us "this isn't the type of curry that YOU ALL are used too. This isn't Jamaican curry this is red curry"

3.Finally, when the food came, the chicken smelled and tasted expired or simply poorly prepared. When we told the waitress about this, we were instructed that "this wasn't that kind of restaurant, we aren't the (blank) restaurant". When asked to speak to the manager, we were met with the same invalidating and simply belligerent tone from the manager as well. The manager then accused us of not even tasting the food to check if it was expired.

After a simply jarring and racist encounter with the manager a new meal was prepared after taking away the original dish. However, instead of only charging for one meal, we were charged for both the spoiled meal and the remake.

Truly the worst restaurant I have been too. I would highly recommend for anyone seeking a restaurant with even an ounce of value for the customer to...