This hotel is unsanitary and its staff are disorganized and unprofessional. Don’t stay here unless you don’t mind ants in your hotel room and having to chase after someone for days on the phone after checking out just for them to offer a measly $50 refund for the issue (not even enough to cover just the tax on my stay!)

I stayed here from March 22-26 at their bereavement rate as I came from out of town for my beloved grandfather’s memorial services nearby. On the morning of the 26th, I picked up a half eaten candy bar from the night stand that I had re-wrapped, and DOZENS of ants fell out of the package and were piled up underneath the lamp. There had been a few ants in the bathroom on previous days but I was busy with the wake and funeral and was unable to address it until checking out.

Upon checkout, I informed the receptionist who said she would email me my receipt from my stay and that the manager would be in touch with me. Well she didn’t email me the receipt until I called the next day and had to ask again, and the manager never got in touch with me. I called the hotel 3 more times and the manager Lori Brown was conveniently unavailable each time, and I even gave the courtesy of returning to the hotel in person with my grandmother to try to calmly and professionally work the issue out, to which the receptionist was defensive and Lori was still nowhere to be found. I emailed Lori the next day, still nothing. 6 days later I finally got in touch with Lori after calling AGAIN and she tried to give me reward points, which would’ve been equivalent to a half night’s stay at another hotel, and when I declined she said the best they could do was a $50 refund on a $560 stay. I had also had lots of family members stay here for the services, too, so I contributed to getting them business and they responded with an absence of professionalism.

This hotel gives a bad reputation to Marriott facilities. Don’t stay here. Gross!