Wickford Appliance Sales & Service — Attraction in Pawtucket

I recognized at times when customers have issues they ask to speak to the president or the owner of the company as my executive assistant would take the calls if I was unavailable. My exceutive assitant would get the story and I would call the customer back. I noticed on your website that you have an EA, and I wanted to give her a call. This was a turning point, as Miranda listened to me, looked at the notes in the system, and recognized that there was a problem. She made some internal inquiries and started to find that my story was correct and instantly I started receiving communications on getting the appliances. Within one month, our kitchen is complete. Miranda made the difference, and I want you to know, that my story of Wickford has a pleasant ending. I know Miranda is a family member, but she responded as an owner, and listened to the customer. As a business owner I seek out people who have a passion for the business, and listen to the customer. Stuff is not always going to go right, but it is how we respond to the issues that adds to the experience. As we all try to “Do our best”, we need associates that put themselves in the place of the customer. They don’t teach this in school, you either get it or you don’t. Miranda is that special, where I was prepared to tell everyone my story, and to never buy again from Wickford all changed because of this one individual… Miranda Borges!!!

Please recognize her in the Wickford way as she deserves every bit of affection. She is a difference maker, and I love having people like herself on my team. Also, if Miranda or you ever decide that there is not a place for her at Wickford… I would hire her in...

Wickford Appliance cannot be beat. In the midst of an appliance shortage I was able to get everything I needed without feeling pressured. The sales people were honest and upfront about timetables for delivery and not pushy at all so I felt comfortable taking my time to make my final decisions. Prior to shopping at Wickford I had shopped at another local appliance store where my family has been a customer for many many years but I was turned off by the salesperson who only gave me one option and insisted if I wanted it I should buy it now because it would be gone by Monday and assured me no one else would be able to do anything g better for me. We he couldn’t have been more wrong. At Wickford they took time to listen to my concerns and steer me towards multiple options that would fit my needs not just what they had in stock. They asked about my brand preference and highlighted various features only to make me aware and “decide if they have value to me” . At the end of a couple hours they were happy to check on expected availability for me and print up a quote without expecting or pressuring me to order. I went home checked out consumer reports and made a couple changes without any issues. I ordered a full suite of appliances and was able to pick up my microwave with in a a couple of weeks for my contractor to complete my tile installation the rest of my appliances are expected by the end of the month and Wickford even offered to do multiple deliveries at no xtra charge so I could get each piece delivered as soon as it comes in. I am a...

Julie is very knowledgeable about the store’s inventory and takes her time to help you select the right appliances.

Update to my review: Good luck buying a product from Wickford. Initially, you may have a great sales person, like we did. She had lots of knowledge about the products. Based on our sales person‘s help, we bought a $3000 induction stove. When it was delivered on March 11, it had a damaged drawer. A forklift had obviously hit the drawer. Here’s where we made our big mistake. We kept the stove with the thought that how hard can it be to replace the drawer. Well, we haven’t found out yet. Initially, the wrong parts were ordered rather than ordering all three pieces that make up the drawer. Only a front stainless steel piece was ordered. Subsequently the other two pieces of the drawer were ordered. Unfortunately, the replacement stainless steel panel was damaged. And so were several more of the front stainless steel panels. Eventually we were told: Success! A perfect new stainless steel panel has arrived and it would be installed on April 12. The installer arrived at the appointed time, he pulled the panel out of the box. It was also damaged. On April 24 I called the Wickford service department and was told that the part was back ordered and if I was lucky, we would have it installed June 3. The moral of the story is do not accept a damaged product from Wickford. Send it all back. Cancel payment on your credit card and let them deliver you a new undamaged appliance, assuming that’s even possible. I...