Pines Ice Arena — Attraction in Pembroke Pines

Summary - I had a fall and lost conscious and the employees never helped me get up from the ice, my dad running with regular shoes got me first than any employee, and the worker that went to me only wanted my wife to fill out paper work and started yelling because everyone was focused on me being ok and conscious and not answering her questions, and the manager blames it all on my family crying and freaking out, when before anybody got to me they had more than enough time fore at least 1 employee help me get and up remove me from the ice but they didn't my dad and my friend got to me first and carried me and that's why the employees couldn't do anything and that the paper work is protocol, I guess these days paper comes first than normal human emotions

Let me start off by saying I have been going here since I was 9 and now I'm 21, I have always loved ice skating with friends and never had a bad fall or anybody close to me fall, and when we have had simple falls the employees would react very fast and help you out. I had not gone in 6 months and I decided to go with a friends and family, and after they clean the ice instantly they send us back on the ice and I loose my balance going very slow and when I hit the ice it was so wet my hands slip and I land with my face and this is were everything changed, those employees that would always be there to help you were nowhere to be found, I fell and my dad in the other side of the ice without skates runs through the ice in shoes falling 4 times and picks me off the ice because I had lost conscious and I was just laying there, he picks me up before any employee is even in the area, my wife, mother, friends get to me without skates all walking at the risk of falling to help my dad carry me to a seat because non of the horrible employees were there to help my dad and after 10 minutes when I finally became conscious there was one young lady there in my face asking my wife questions so she could have a record of what was happening when the only thing that my wife cared about was making sure i was ok. the lady was so unprofessional screaming at all of us to answer questions that it got to the point that my dad had get on the way of me and the women because the only thing she cared about was 2 things making my wife answer stupid questions and meeee someone that was barely conscious taking off my ice skates, and when i did take it off she yells at my mom to give her the skates in her hands and when you think your done for the day with horrible employees and your going to hospital the women runs outside while they are putting me in an ambulance so my wife can show her the video of how the fall happened, because " SHE HAS TO SEE THE VIDEO". So I take my time to recover and called 1 week later the manager of the place to tell them how bad me and my family were treated about his employee and the manager thought it would be a good idea to excuse his horrible untrained employees by blaming my family for crying and causing a scene so it made it hard for them, so i tell him that how would he react if he sees his son/daughter fall unconscious and nobody that worked cared enough to help them get up or simply make sure others don't hit them or run over their hand ands i tell him how is it that a 40 year old ma being my dad get to me faster with no skates just regular shoes falling 4 times and gets me up, before any employee of his approaches me. This place is very very bad staffed or short staff I don't know and truly I don't care, it is very sad to see how families life can get ruined because of employees not knowing how to handle situations better, and all the questions and paper work the lady was writing he said that's protocol. I cant believe a place can put protocol first than...

I have gone here plenty of times, had fun times, but last night was probably the worst experience I have ever gone through.

First, the ice is horrible. There are chunks missing that when you’re skating and gliding, your skates get caught up in and you fall. I have been skating for years, gone to other ice arenas and never had any bad experiences. Either they need to resurface more due to amount of people, or update it to fix these missing chunks because it can cause serious injuries. Someone either spilled a drink or threw up on the ice and instead of closing the ice to clean it up, the workers just came and swept it to the side. People were still skating through it, and dragging it around. As someone who has expensive figure skates, I know that it would ruin the blades, not to mention that it’s disgusting.

Next, there were a TON of teenagers with the trainer seals skating fast and bumping into people causing them to fall. My boyfriend got tripped by one and fell. No regard for those skating in their way. Those teenagers were also screaming at the top of their lungs, making it uncomfortable to skate due to it being so loud and ear piercing.

Lastly, when we were waiting for the ice to be resurfaced, I was sitting on my phone on the bench and the same group of teenagers threw a condom in my direction, and it landed right in front of me. I understand that teenagers are immature and they will do stupid things, but throwing condoms? That is disrespectful, especially to an adult.

Needless to say, we will not be back, even after going for years. We decided to go because our friends bought a Groupon and invited us, but even they said they won’t be back either and it was their first time going. They said they would pay more for less on the ice at a...

There is this white guy with curly hair in yellow ! That maybe don’t work on here and it’s only a friend of a guy who actually works in there that talk to the clients ordering and talking disrespectful to me. I walk on the back of the ice arena and I have to clarify THERE IS NO SIGN THAT TELL U THAT U CANT WALK IN THERE ! So this guy approach me in a very rude way and almost yell at me this DONT WALK AGAIN IN THERE U CANT WALK IM ONE OF THE STAFF ! so I ask him for his ID ! To now his name , he yell at me again and told I JUST TELL U , DONT WALK AGAIN IN HERE ! And I told him there’s is no sign or nothing that tell u cant walk in there ! HE ANSWERED ME THERE IS NO NEED TO PUT A SIGN ! I TOLD HIM WHEN THERES IS A SIGN THAT SAY U CANT WALK IN THERE NOBODY ITS GOING TO CROSS ! I want to now his name to report with the manager. There is no way that this guy with no ID , no sign that he works in there to talk people in that way ! I saw him when I left and I notice that he doesn’t have anything to identify him as a worker or pines ice arena ! He saw and go to hide ! So perfectly and I can a report to Dade County and explain what happen so in that way they can go and identify this guy !! I’m going to contact the manager and explain it what happen too and I can go and identify him ! There’s it’s no way that this place allowed this guy to be so rude and disrespectful to people there are manners ! The inspectors perfectly can go and search for this guy ! So...