Perelman Center for Advanced Medicine — Attraction in Philadelphia

My wife has been a Patient since 2019 at Penn. Here are the grades.

Communication, With her neurologist over the past 3 years to make sure that she was on track with her MS. No communication whatsoever.Blamed Covid for scheduling Grade D-

Infusion Location.They moved from the Pearlman center to the Rhoda’s pavilion. From a handicap parking spot to the facility was almost 1500 steps, 1/4 mile. Im a healthy adult as I found it outrageous that they have handicapped patient walking this far for treatment. This is especially troubling when you leave after infusion and taking Benadryl walking back to the car with no offer to assist/wheelchair .Grade F———-

Infusion care. Nurses were very friendly. I explained to the nurse before each infusion that she is a very difficult stick. The last three out of four times they had someone come in and they could not place the infusion sight correctly, Then another nurse came in and successfully performed the task. Grade C

Scheduling, We would call to speak with someone. You have to leave a message. It takes Penn ,24 to 48 hours to respond .While we had approval from our insurance company for covered infusions, Penn explained “we did not have insurance authorization” . When we reached out to the insurance company, they explained that it was approved. We had a three-way conversation again with Penn and the insurance company to no avail. Grade F

Payment…they lax in receiving payment from the insurance company. I reached out to my insurance company to find out why. They explained that Penn did not send in the claim. I had to get in touch with my insurance company and Penn on a three-way call , inquiring why they were not putting the claim through to my insurance company. This is head scratching as I have commercial insurance and not Medicare or government insurance. Just Penn not processing claims efficiently. Grade F-

. .My wife’s out pocket maximum would’ve been reached, but because PENN were so slow with the claim process, we had additional out-of-pocket costs for future claims ..Billing . Grade F-

Overall, grade D-

And why a D- PENN ……you’re riding the back of your nurses and so called reputation.. These ladies are the Frontline workers that do a very good job, but your infrastructure stinks. Look at the last Microsoft debacle and my frustrations.

Anyone would expect excellence from the University of Pennsylvania Hospital, quite the contrary, many many flaws and you’re overlooked as a patient soup to nuts they are the worst.

This is why we’re switching to another provider.. quite frankly, any facet Of care could only be better elsewhere.

I’ve been a front row witness to all of this with my wife’s care. I’m extremely angry. Can’t you tell

Oops and wait for it, PENN will put some cockamamie BS copy and pasted statement...

I cannot say enough good things about Perelman/U of Penn Hospital.

My cousin was diagnosed with a cancerous tumor in her hip a few months ago. After chemo and stem cell treatment, she is still in recovery mode at home and progressing well.

A few days ago, my Uncle (cousin's father) was successfully operated on for severe back and leg pain. At 86, his prognosis is good after he finishes rehab. They live in Delaware County and came to Perelman/U of Penn because of it's excellent reputation. With my uncle, I was most impressed by the nursing staff that was top notch in my view.

They appeared genuinely concerned about his recovery and comfort. Especially yesterday when he scared me and his daughter because he could not stay awake. I mean before the food on his fork made it to his mouth, he would doze off. His nurse seemed concerned by the look on her face and stopped in to check on him often during my visit. Turns out the pain med he was on was the issue. Today he was awake, about 85% more clear and cracking the occasional joke.

Both of the doctors my Uncle and cousin saw are at Perelman and their stay was across the street at U of Penn. Both gives their experience top marks.

Finally, in speaking with one of the nurses, I learned U of Penn is a MAGNET hospital. It is a prestigious award for quality of nursing care that only 8% of the hospitals in the country has earned. The hospital candidate has to go through a two year evaluation period before the award is granted.

I am not looking forward to being a hospital patient any time soon. But if/when the time comes, Perelman/U of Penn will be my...

Perelman center for lung problems is located at Penn Hospital in Philadelphia. I take my boyfriend there when he was diagnosed with idiopathic pulmonary fibrosis. The doctor's up in my area gave him a year to live,so I took him to Perelman's Center and they had a study group for pulmonary fibrosis and I thank God for that place and all the people who work there because he is alive and doing great. The medication they gave him Ofev was approved by the FDA about a year ago and it's a miracle drug all his breathing tests have been normal and he doesn't need oxygen and he can pass the 10 minute walk they do on patients. We see Dr. Milton Rossman and he's a wonderful Dr and very patient friendly. He spends whatever time is necessary with his patients and his staff is awesome. They treat everyone with respect and listen to you. Something that some hospitals don't do anymore. He also gets his medication free through the company that makes Ofev every month if your income is at a certain level. There is plenty of parking in the under ground garage and they have security located on each level. They also have people at the elevators to help you find your Drs location and if you need a wheelchair they will supply 1 for you to use during your time there. Everyone there goes out of their way to help. I actually look forward to taking my boyfriend there and we have been going there since 2014. And if I didn't go there my boyfriend wouldn't be here today. So I definitely recommend this hospital for any medical condition you have. To me it's the best hospital in the...