Pinoy Groseri (Filipino Grocery Store at Philadelphia) — Attraction in Philadelphia

Placed an order that had frozen goods. Paid extra for packaging and our food still arrived spoiled. Their website says they don’t ship on weekends to avoid storage in a mail facility over a weekend.

Our confirmation of shipment was on a Saturday. Items were received on a Monday. Eight days later. You have to read to the bottom of their FAQ to see that they advise 1 day shipping. I’d be okay with this process if we were refunded our money for soiled goods.

But we weren’t. I don’t usually leave reviews, but this is not typically policy. In the future, your website should restrict frozen goods shipments to 1 day shipping to prevent this issue.

Will not be buying from here again.

Edit: As a consumer we understand that there are possible complications. However, a great company makes it right when things don’t go as planned.

Changed to a 5 star review because the company was willing to work with us. Will order from them again (but probably stick to non-perishable items). Thank you...

It's a small store and a crowded strip mall yet somehow they manage to truly have everything that you're looking for. The LBC shipping system is extremely convenient they have freezers and refrigerators and all the different Philippine products that we're looking for. I used to drive up to Jersey City now it's much more convenient I just go down to Philadelphia. This is probably the best Philippine store in Philadelphia at this point.

I've been back many times and they are consistent. Prices are a bit higher in 2022 but that is...

I went hoping to get some cooked food😔They don’t sell it. I met the owner and he was very friendly and sold me ingredients to make what I wanted. The store has all the ingredients you need. The customer service is awesome! I will definitely be back! I can’t wait for them to sell cooked food. It makes me sad that there’s not many Filipino...