Well Feet Spa — Attraction in Philadelphia

Overall good experience but Receptionist was a bit condescending. It was my first full body massage and I treated my little cousin to her first one as well for her 18th bday. With that being said, I don’t have other experiences to compare it to or expectations. But customer service, I know and have expectations. They should go over gratuity ahead of time when first checking. Like “once your message is done, if you are happy with your experience, gratuity is highly appreciated and can be left at the front desk.” I fell asleep during my foot massage which was the last 30 mins. I woke up abruptly to my masseuse saying “ok all done” and leaving right out. I am customary to tipping, being in the service/restaurant industry in the past, I tend to overtip, actually. Again, never been, not sure of the customs, and even read a short list of rules in my room before starting that may have mentioned but I don’t remember anything about tipping. To me, even looking back and with how I am, it’s kind of obvious for myself that it was “tippable” situation, I just didn’t like how she went about it. I’m groggy and kinda wobbly from just abruptly being awakened, I stumble to the front area. My masseuse is in the front desk area along with the receptionist, and a couple entering for a massage. I kinda stand there awkwardly like should I wait here or what. Also didn’t want to be too close because if ya know, covid and this other group was in there. No one acknowledged me, my masseuse, who was nice, was just staring at the new couple I guess waiting to take them back and the receptionist was in the middle of talking to them. I awkwardly stood there for a bit and just was like ok I guess that’s it and as on my way asking to the door, she doesn’t even excuse herself from the current guests, she just shouts over them toward me and says “uhm would u like to maybe TIP (emphasis on the word “tip”) the nice women who serviced u” and I said o m g, of course- again didn’t say anything just went back to talking to the other guests before i finished saying “i just wasn’t sure, they left out so fast”. My masseuse who was standing on the side immediately said thank you before I even got anything and I could def see she was smiling even with a mask on. So I searched through my bag for a $20 and she implied that she was splitting with the other masseuse (who helped my cousin). I gave her another $20 and thanked her so much for her great work. And apologized. I was a bit embarrassed by my own actions because I never NOT tip and am a huge advocate for tipping but mainly by the way the receptionist made me feel. Would I go back? Yes. Would I mention at checkin that they should mention tipping, just as how eager she was to mention an add-on service? Absolutely. Besides that, place was clean, massage was what I needed. but I do wish a “couple's massage” could be side by side. We were foot to head in 2 separate rooms with the curtains...

-0⭐!!! My appointment was for their 50 minute FOOT massage service. The hostess asked me if I wanted a body massage as well or just the feet and I said JUST MY FEET. I requested to have specifically my arches focused on because of foot cramps and a therapist who can give DEEP pressure. What I got was my feet soaking in a bucket of PLAIN water, & a light massage on my face, arms, & legs for the first 30+ minutes. When she finally got to my feet, she was just pinching my toes. After several minutes of that I was so frustrated that I had to stop her and tell her to please just focus on my arches ONLY with DEEP pressure. I kept asking her for MORE pressure, but the pressure never increased. Then when she finished that foot she moved to the other and started with my toes again. At the end of the massage I probably got a total of 10 minutes on my feet with a few minutes actually on my arches. The "50 minute foot massage" included her leaving the room to fill the bucket with water and then leaving the room again to empty it before continuing on with the rest of the massage. When I went to pay the hostess asked how my massage was with the therapist standing right there, which was very uncomfortable because I responded honestly. After explaining my disappointment and letting them know that after leaving there I was heading over to another massage place to get the foot pain relief I needed she proceeded to request I give the therapist a tip. I reluctantly did so... without even getting a thank you or a smile of appreciation. That put the nail in the coffin for me to never return nor recommend them. IN RESPONSE TO OWNER'S FEEDBACK: There was NO misunderstanding with my request. The hostess confirmed she understood my request and translated it to the therapist in front of me. Your response did not acknowledge the point regarding the tip. 1st, the hostess should NOT ask how satisfied one was with their service with the therapist right there IN FRONT OF YOU staring you down for a tip... that's EXTREMELY UNCOMFORTABLE! 2nd, if the client expressed DISsatisfaction with their service, your response should NOT be to disregard that and REQUEST A TIP! The purpose of a TIP... given VOLUNTARILY for appreciation of GREAT service, going ABOVE expectations, SATISFIED! If you want me to give your service another chance then my next service should be...

Well spa USED to have superior service. So much so that I would fly to Phila from Atlanta to get the foot & body massage. My roommate from college treated me to this place 3 years ago for my Bday. I took everyone that I knew to this place. Well Sir! Since they expanded the spa the poor service has become an offering. As usual, I always make an appointment when I book my flight. Well on Jan 23, 2019 I arrived for my appointment promptly at 10:00 am as usual. I was asked to pay in cash before the service was performed. Ok no problem, I gave the clerk a $50 bill. I was then escorted to a spa room that was at best about 50 degrees. Then an old man came in and asked me to get undressed (WTF??). Of course I looked at him like he was stone cold crazy! It was cold enough in the building to give a person pneumonia. I asked one of the staff if they had forgotten that I had an appointment, and if this was new policy to send in a man for a woman's spa treatment, and then offer a freezing cold stall. Can you believe that the rude man had the audacity to scream at me as if I was one of his children to "SHUT UP" OF course it took everything in me not to spit in all of their faces. But as an ex Philadelphian, I realize that the power of the purse is much stronger than the power of a PUNCH in the FACE! After I I dressed down every member of their staff for their RUDE behavior and unpreparedness, I politely asked for my $50 back. Then one of the staff members who was arriving at work had the nerve to come out to my rental car and ask me to come back and receive a free massage. She apologized profusely, but to no avail. After their bad behavior I didn't even want a free massage from Well Spa. I have spent hundreds of dollars personally at this establishment and referred clients as recent as December to Well Spa. I explain that I had been a loyal customer for the past three years, and I had absolutely NO INTENTION of ever coming back to this place, and that the RUDE man should be FIRED ASAP! I used to have such high regard for this place. See attachment to my college roommate where i am giddy about going to the Spa. Go at your own risk, but this place is NOT the SAME. The building may have gotten bigger, but the level of service has definitely gotten smaller. SAD!! #SaveyourMoney #GOSOMEWHEREELSE ...