Anytime Fitness — Attraction in Phoenix

I wanted to like this location, and did for awhile until I signed up for PT classes. I met with a trainer and spent about 2.5 hours going over a body scan, mini workout and my diet. The day I'm scheduled to take my first session, I'm called a couple hours before to let me know the trainor no longer works there. I expressed that I wanted to cancel as I only signed on due to the person training me.

I was given the runaround about being refunded and wasn't contacted by management on the days/times they communicated to me. They even made it seem like my phone wasn't working when they "attempted" to reach out. Funny how its worked literally any other time, but all of a sudden im not getting your texts when you "reach out?" The impression I got was they didn't wanna bother with it and hoped I'd stop reaching out. They ended up telling me they wouldn't refund me and would apply my hundreds of dollars to my monthly membership. Absolutely ridiculous. It's not my fault the trainor left, and I shouldn't be pressured into being taken on by another trainor as I had built a rapport with the one I signed on with. Needless to say, I will no longer be going to this location as I feel they don't keep their word and don't care about doing the right thing.

If you're ever on the north side of town, the Moon Valley location is AMAZING (only left there cause I'm not on that side of town anymore) or the Avondale location if you're on...

I signed up for this gym because I’ve been a member of Anytime Fitness before and have had a great experience. This time around, however, was the worst experience I’ve had with a gym. I had gone to this gym a total of 3 times since signing up before I became physically disabled. I was given the run around for months on the process to cancel my membership. Once I was advised of the correct channel to go about canceling my membership, they made it nearly impossible. I provided them the necessary documentation they required in order to cancel my membership due to my disability. They now tell me they will not cancel my membership unless I pay $555. I expressed being on a fixed income and already drowning in medical bills and I would not be able to afford that and I should not have to pay that, but they don’t care. I’ve never been apart of a gym that will hold you hostage over a membership that you...

The location owner wanted me to transfer my membership from my home location and double my rate, only to now block my access to this location when I’m on my way back from physical therapy vs my home location. As a disabled combat veteran who uses the gym for PTSD treatment and continue physical therapy after multiple IED strikes resulting in crushed discs and TBI, and a polite email exchange where I declined to transfer and double my rate, to now having my access blocked. Seems like universal access to any Anytime Fitness location is not a privilege. Seems like the owner and operator isn’t a community...