Banner Urgent Care | Scottsdale, AZ | Greenway Pkwy — Attraction in Phoenix

Update. I spoke with Juan the regional manager a couple of times and he said he would work on getting my bill reduced. It hasn’t been reduced and now he is not returning my calls. In the interim I was in Az again in August and made the mistake of going to the same urgent care. I went because I had trusted Juan to remedy the first visit issue. I told the front desk that I was self pay and paid $150. I just looked on line and see that they then billed my insurance leaving me additional outstanding bills. So, if you don’t tell them you’re self pay, they won’t allow you to pay the self pay rate after they bill insurance. It doesn’t matter that the insurance did not cover any part of the visit. If you do tell them you’re self pay they take your money and then bill insurance which they know won’t pay. Then bill you for additional costs. They also told me that the ekg and urine test was covered in the $150. If they told me it wasn’t I would have declined those tests since I had just had them in the hospital one week prior. Terrible billing. Beyond frustrating. I am probably going to wind up in collection for the first time in my life

I visited Banner Urgent Care two days after my mom passed away. I live in NY and flew to AZ upon hearing that my mom suffered a stroke and passed away two days later. I had a sinus infection and made an appt to be seen at the Greenway Road location. The pleasant young lady at the front desk said to pay $75 up front and then my insurance would be billed and we would go from there. She said your insurance should probably cover the rest. I told her I lived out of state but she said that shouldn’t matter. I was seen by a nice young female dr who confirmed I had a sinus infection and wrote me a script. She had examined me. No bloods or tests administered. Weeks later I received the EOB from my insurance carrier reflecting I would have to pay $196 because they didn’t cover the visit at all. I called Banner and asked what the self pay rate is and I was told $150. I told them that my EOB was showing that I owed Banner $196. I was told that the self pay rate is only if you pay at the time of service. I said that no one told me at the time of visit that I had that option. I called the billing office and was told the same thing. I called the facility back and asked to speak with a manager. I was told they don’t have a manager at the facility and gave me the phone number to corporate. I called there and was told I had the wrong division I was given a phone number which turned out to be billing and not corporate. They told me the same thing that there was nothing they could do. I called the facility back and they said they would email the branch or regional manager and request that he or she call me. That was on Aug 6 2019. To date, which is August 17 I have not heard back. Two days ago I called the facility again. Christopher said he would email management again and that he or someone would get back to me and that he (Christopher) would be in all week. I have not had the courtesy of a call back from anyone at Banner since my first communication on Aug 6. All I am asking is to be able to pay the other $75 vs an additional $196. I don’t understand why I would have to pay $271 for a simple exam all because they billed my insurance. My specialists in NY don’t even charge this amount for an exam. I asked for financial assistance and was told that I would be eligible only if I didn’t have insurance. So because they billed my carrier and my carrier paid zero I am penalized by having to pay an exorbitant fee and not be eligible for financial assistance. I have gotten nowhere with Banner and would caution patients to ask about self pay options before they are seen. As far as I know there is no law that states that once insurance is billed you negate the right to pay the self pay rate; especially when there is no contract between a facility and...

Do NOT ever use Banners!!!!

I have added to this review as the horrific nightmare continues.

I would give this urgent care a Zero, however that is not an option. The woman, Maria, at the front desk is as pleasant as getting a 3rd degree burn. She has no organizational skills and is not honoring online appointments made. She is rude and lacks any compassion. She is taking the walk in patients and placing them ahead of patients who have set up and secured an online appointment.

She has told myself and every person that it will be a LONG LONG time before you get seen. This makes no sense as it is just myself, my twins and a walk in person. The provider is moving as fast as a sloth. Banner management should really do their diligence when having employees with beyond poor customer service representing them. The Mission and Values posted on their wall definitely doesn't does not apply.

Plus the provider keeps telling Maria to only allow patients and she is allowing visitors without masks in the waiting area. NOT cool at all!

The X-ray tech is taking the medical history, not taking blood pressure or any vitals signs correctly. How can you take a blood pressure with 1/2 the cuff around the elbow?!?

The X-ray tech has NO clue how to COVID swab! The swab needs more than 3 seconds! This will provide a False Negative!!! You can you tube how this should be completed/performed and Banner is NOT having competent trained people provide medical services.

Everyone beware and demand your money and Co-pays back. Have your insurance company refuse to pay Banner and report this!

If you get inappropriately swabbed by the X-ray tech who doesn't wash his hands, change his gloves in between patients is cross contaminating everyone! Doesn't change the paper on the table between patients and doesn't use the trash. He is reusing blood pressure cuffs without wiping them down. Talk about NOT following the CDC guidelines.

How can the Provider Erin PA come in the room with discharge papers and a handful of prescriptions before ever doing a physical exam or listening to all of our lungs! This is not an acceptable standard of care or safe...

Disappointed in the check-in and tech. PA Lyle was the only time I felt cared for.

Brought my son in as I think he developed thrush that he caught from his cousins earlier in the week. We checked-in online. Our expected appointment time was for 9:06am on Sunday, Aug 14, 2022. They were already 5 other people waiting. I didn’t mind waiting as I knew other people were probably in the same boat as us. It’s expected at an urgent care.

While waiting I had an opportunity to observe the front desk lady and how she dealt with patients. She was very straight forward, which is fine, but was less than willing to help answer certain questions without saying buzz words like “policy” or saying “just go to the website.” This is the last thing someone wants to hear when they are not feeling well. She was very clear that her job was to check people in and take the IDs. Nothing more. I overheard a phone conversation where the patient clearly was having side affects from their medication and she was less than helpful.

I know my co-pay is $50. They charged me $75. She said “If it is not on the insurance card, it is our ‘policy’ to charge $75.” Ouch. Put that on a sign and don’t say policy ever to a client/patient. I then had to ask a series of questions on how I would be reimbursed.

After a few moments we were taken back. Typical type stuff, weight, vitals, etc. The tech asked if it would be okay to give him more Tylenol as his last dose wore off. I asked if there would be a charge. “Well everything costs money here and I cannot talk about anything financial. Your insurance will probably be billed.” If you are like me, any type of generic medication costs an arm and a leg when you are at an urgent care/emergency room. While I appreciated the offer, again, learn how to speak in a client centric manner.

PA Lyle was a breath of fresh air. Kind, courteous and caring. Nothing but high praise.

Some may read this and say that I am complaining. Others will see this as a coaching opportunity to better their staff. I hope it comes across...