Mojo Hospitality - Vacation Rental Management — Attraction in Phoenix

First was introduced to Mojo when looking for an Airbnb property in Scottsdale during the super bowl. I was looking for a property that could fit all of my extended family and friends comfortably. When looking on Airbnb, I ran across one of their property listings that was extremely thorough with the multitude of pictures and information that it included. A couple of the main things I look for when trying to find a property to stay at is quality assurance, ease of stay, and finding a property that makes it feel like a home away from home.

The check in process and communication from the Mojo team was perfect and made everything extremely easy. They used a guest app that automated everything and included all the information that I needed, and enhanced our stay significantly. We were able to choose our check in time, all the information for check in and the property, access the property, and even purchase different enhancements like an in house chef and nightly cleans.

Overall, the stay was as close to perfect as it could've been. The property had no flaws, it was extremely clean, and the company reached out multiple times to make sure everything was going well.

At the time of the reservation, I was working at a consulting firm in Phoenix and focused on operations of different companies. I was so impressed with the operations of this company, that I built a more in depth relationship with the Mojo team to learn about how they created the processes that they had. Believe it or not, this relationship led to me joining the Mojo team as a part time consultant, and later joining full time. This story of how I got to this point has been a wild one, but it's a testament to the Mojo team and the service that they provide.

I'm grateful to be apart of this special company that strives to provide the best possible experience for every single owner and guests. Whether you are a property owner looking for a reliable property management company who can take care of your property and earn you some passive income or a guests looking for a seamless vacation rental experience, I can promise you that Mojo is...

I recently had the pleasure of working with MOJO Hospitality for my vacation rental needs, and I couldn't be more thrilled with the experience. Their exceptional service and attention to detail truly set them apart.

From the moment I made my initial inquiry, their team was prompt, friendly, and incredibly helpful. They listened attentively to my requirements and provided me with a range of fantastic property options that met my needs perfectly.

The booking process was seamless and straightforward. Their team guided me through each step, ensuring I had all the information I needed to make an informed decision. Their communication was clear and efficient, making the entire experience stress-free.

Upon arrival, I was blown away by the quality and cleanliness of the vacation rental. It was evident that MOJO takes great pride in their properties. Everything was well-maintained, tastefully furnished, and equipped with all the necessary amenities for a comfortable stay.

Throughout my vacation, the team at MOJO was readily available to assist me with any queries or requests. They went above and beyond to ensure my stay was enjoyable, providing valuable local recommendations and promptly addressing any concerns that arose.

I appreciated the transparency and fairness of their pricing. There were no surprises or hidden fees, and the value for the quality of the vacation rental was exceptional. It's clear that they prioritize customer satisfaction and strives to provide an outstanding experience.

Overall, I highly recommend MOJO Hospitality for anyone seeking a reliable and exceptional vacation rental experience. Their professionalism, attention to detail, and commitment to customer satisfaction made my vacation truly memorable. I look forward to booking with them again in the future.

Thank you, MOJO, for exceeding my expectations and delivering an outstanding vacation...

I recently made a reservation through Mojo for an Airbnb property. While the house itself was visually appealing, particularly the backyard, our stay was marred by several inconveniences.

Upon arrival, which was an hour past the designated check-in time, we were unable to access the property due to not receiving the check-in pin. Additionally, the house was uncomfortably warm, with the master bedroom remaining particularly hot throughout our stay. This forced my family and me to relocate to the living room in search of cooler air.

Despite reaching out to Mojo with these concerns, we did not receive a response for approximately 14 hours. Although they eventually provided fans to address the heat issue, other problems persisted. Several jets in the jacuzzi were non-functional, the pool light was not working, the propane tank for the advertised fireplace was empty, the television in the gazebo was inoperable, and the dishwasher emitted an unpleasant odor due to clogged water. Furthermore, the ceiling fan in the middle room was not functioning, and the Arcadia frame was broken, posing a tripping hazard when entering and exiting the property.

In response to these inconveniences, Mojo initially agreed to provide a 15% inconvenience fee refund. However, upon further review, they only reimbursed 15% of the cost for a single night, despite the fact that I had paid nearly $900 for a subpar experience. The refund amount totaled a mere $61.80.

Based on my experience, I would not recommend using this company for vacation rentals. It would be more advantageous to rent directly from a private owner to avoid...