Pasteleria Azteca — Attraction in Phoenix

Oh how to start on this place ….

Cake de el ranch market would’ve tasted better than the cake I got here The cake we got was a simple design and basic sheet cake. This store cannot get anything right. Flavor of the cake was nasty and la leche was basic milk not the tres leches. Such a disappointment The other half of the cake was marble and it was more white and one streak of chocolate only. The filling was more whipped cream than filling. No peaches and no piña colada. The design was supposed to be red and they put orange. Who in the right mind thinks that the customer wants orange when it was stated RED for a reason . Do not order from here if you want a cake de tres leches or just a simple one. We asked for half and half and they just didn’t do a good job. Makes me wonder why they opened a second place if they don’t even do a good job. I saw multiple people ordering have the same issue when receiving there end product.

Replying to your lack of accountability and poor business skills:

Business response: I personally would like to apologize for the inconvenience you had. But I assure you our cakes are made fresh (unlike ranch market if you will). We make our tres leches cake with three high quality milks. I dont know by what you mean saying we only use basic milk, did you actually see us pour it into the cake? Also red coloring fades after a while, did you pick it up on time? A photo would help too, thanks.

Me: ranch market cake has more filling and better quality compared to your cake. My mom does cakes and the poor quality of ingredients you use is far by the worst. Cake lacked eggs and the milk is far from high quality. Please go back and take cake courses instead of opening new stores. You lack accountability and your red color fading means lack of good quality products. We did send you a picture as you indicate all customers before starting the work. Maybe get a new pair of glasses to see upclose and do the correct design. We would have gladly paid more than $80 instead of getting...

Went with my sister in law to order a cake from here not too long ago. Lady who took our order was cool and all however it wasn’t until pick up day. Cake is missing a whole bunch of stuff, guy probably the owner, rude and this other lady was too. Cake seemed basic for $85 not up to our reference picture. Got the excuse “this is how it is when we’re busy.” Okay why open and take our order (days in advance btw) if you guys can’t handle it all? We even let them know often we visit and how their behavior will impact our return and they basically said “well don’t come back.” So honestly if y’all need some good cakes I know some at home bakers literally so good and WAY MORE detailed, greater customer service and more one on one interactions literally for about...

I ordered a cake for my mom's birthday and I won't be purchasing a cake from this place again. I had simple instructions for the cake. I ordered a quarter sheet white cake, fresh strawberry filling and red flowers. Not one red flower on the cake and the strawberries were non exsitant. The pipping was sloppy. I called to let them know that I was not satisfied with the cake and the lady on the phone said that I needed to be specific with my order. I was shocked as if it was my fault that the instructions were not followed. She clearly did not want my money...