Tacos Kissi Mexican Restaurant — Restaurant in Phoenix

Sorry to write this but people need to know what are they going to get in to... 1st. Is a problem been so close to a light to find a parking spot, 2nd. When you walk in to order food, the person responsible for the register not even say "hi" to you, me and my wife just look at each other waiting for them to say something to us, is like they are doing us a favor for been there, not good costumer service what so ever, we order the taco platter, it shows in the picture with 6 tacos 1 of each meat, we don't know this was our first time here, so we said that we will get the taco platter assuming we are getting like the picture shows, then the little girl keep staring at us with out asking anything, then my wife said what kind of tacos come in the platter, she respond anything you want, what do you want....?, then we realize that we pick and choose the tacos, the I order an agua fresca Jamaica that tasted like koolaid, it took over 24 min. To get our order, little too much time for 6 tacos, we get a square plate with 3 aluminum bundles a scoop of guacamole little bit of lettuce, pico de gallo that was so old that you can smell the tomatoes already going bad and a 3 oz. Remikans of frijoles charros a assume for the consistency but not the taste, the tacos where all wrap up un the aluminum foil, if they where to go it was ok, but I dont think is a need of wrap them like that unless you dont want your costumers to see right away what they are getting, last the flavor of the meat was very blend, the chicken was dry, the carne asada tasted like shredded beef because it was wrapped with the shredded beef taco, and the pasto just tasted like red pork with salt... at the end of the meal me and mi wife agreed that it was not worth the hustle of getting parking spot, waiting to the angry cashier and waiting over 20 min. For the meal. Other then that everything look fine, the place was hot, it was dirty, and the place was not with a good atmosphere, at leaving nobody said "thank you for coming and have a great day", that will be the least they can do.... not a good experience I hope the owner read this and do something about it we own our own business and we like to support localmand small businesses...

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On Friday night, I was excited to take my niece to have some carne asada fries. She just got her braces a few weeks prior and soft fries would be best for her. I placed my order and we sat down, when our food came out we were served with carne asada nachos. I told the employee we did not order nachos and to please exchange the nachos for Carne Asada fries, and she said she could not because she repeated the order to me. I informed her that I did not order nachos, because my niece could not eat nachos so I was sure I order the fries.

She still insisted she repeated the order to me and could not swap out my order. I admitted that although she may have repeated my order i was on a call, and did not have all my attention on her but i was certain I did not order nachos.

I offered to pay the difference, and she still kept insisting she could not swap the order even after speaking with the manager. The manager did not come out once and was hiding in the back of the office.

I also mentioned I was placing more to go orders, and they still insisted the only way i could get the carne asada fries for my niece was to pay the full cost.

I am always understanding of wait times etc, but the service was horrible that management would not help with this. We did not finiish our meal because I was so upset, my niece was sad, and did not place an order for additional foos to go. I requested the managers name so I could speak with the owner, and it turned out the manager...

This is my new go to place for mexican food. Me and my wife have been here twice and we got the Barria , Pastor, Asada tacos, Chicken fajita plate, the Kissi Sushi roll and all of it was amazing. The Pastor was the best ive ever had, the Barria was so delicious the Kissi roll was very good. I did not expect a great Sushi roll, but it was excellent. The chicken Fajita plate is my go to every time. The Rice is perfectly cooked, super flavorful, the beans are excellent, the Guacamole is perfect, the chicken is grilled to perfection. The Tortillas, both flour and corn are perfect. Everything meshes well harmoniously and deliciously. I highly recommend going here and ordering your favorite meat plate style. Unless you just want the Tacos. Next time im going for a Torta and im sure its going to be excellent. Do not skip out on this place, 100% Worth it. Also the first place whos red hot sauce isnt just bitter and spicy, good flavor. The Green sauce is...