Space Massage Studio - Arcadia — Attraction in Phoenix

I rarely leave poor reviews for small local businesses unless there's a problem that is not resolved. Not sure why this place gets such good reviews. A 90 minute massage is not actually a 90 minute massage, it's only 75 minutes. First off, there's major construction happening right outside their location. Not their fault, but not a calm relaxing environment to start. A jack hammer was going for the majority of my massage and was drowning out both the white nose/ fan, and the "spa" music that was playing. My gift certificate was a 90 minute massage with hot stone/ aroma/ deep tissue/ sports stated clearly on the gift certificate. The message itself was OK. It was far from the best message I've had but it wasn't bad. My appointment was for 10:45. I was taken back at 10:47 which is fine that's on time. She then had me sit down and talked to me about the things I wanted to focus on. I let her know I recently had my hip reconstructed and I was having significant discomfort and wanted to focus on my lower back/ hip area, I wanted a full body massage but really focus on the hips. I mentioned my physical therapist has been working on it but I only get about 10 minutes of massage on my hips in a PT appointment which isn't enough and she agreed. After which, she asked me if I needed to use the restroom before we got started and I did. I came back, undressed, and it was a few more minutes before she came in. We started right about 11am. Very little time was spent on my hips, maybe a minute or two on the back of my hips but zero time on the front, she only even touched it two or three times as she rubbed up and down my whole thigh area. and didn't go up to the iliac crest or

My massage was over and I was dressed in the waiting room checking out at 12:18. When I questioned the timing, I was told they would not charge me for the extras I elected for. When I asked what extras, I was told deep tissue and hot stone were extras. I showed them the gift certificate and they were both confused about why it would say that they were included. I was also told that it's not a 90 minute massage, it's a 90 minute appointment and that includes 10 minutes to get get dressed/ undressed and a few minutes for consultation. I said that was fine, I wouldn't be coming back. I was told to email the owner and they'd hold off charging my gift certificate so that I could come back another time. Honestly, the experience wasn't good enough to want to come back. Why would I want to come back and listen to a jack hammer for another 75 minute mediocre message? I wouldn't have driven across town to come here if I wasn't given a gift certificate and if I was paying full price for the service I would have been upset. They "discounted" my service to match what the gift card said it covered (the gift cert was only purchased in December so it's not like it was old), I tipped the therapist and I won't be back. I'll keep going to my usual message therapist where a 90 minute massage is a 90 minute message and they have you arrive 10 minutes early for your...

I cannot stress enough how much this massage studio is an amazing experience. The space, the staff, the rooms, and the expertise of each therapist is CONSISTENTLY incredible. Booking: There are multiple ways to book, which include MindBody, email, texting, and calling. The studio will ALWAYS confirm your appointment so you feel prepared to arrive on time for your appointment.

CheckIn: There is always a friendly face when you open the door. The welcome area is the first place that you'll settle in to relax. But you won't have to wait long. The therapists are on time and respect your schedule.

The Experience: The rooms are beautiful. Each with a little bit of difference. Your therapist will always go over what to expect, check your comfort level, give you space, and allow you to settle in. If you are there for an injury, recovery, relaxation, or me time ... There is absolutely a professional on staff to make sure that they are able to help you.. I have booked multiple sessions here and I have never ever felt like my therapist was watching the clock. They're full attention was on the work they were doing.

Check Out: You have plenty of time to enjoy the benefits of your massage, you will not be rushed out of the room. They give you time to settle, offer water, and then always walk you out to the checkout area. They make recommendations on what they found during the massage or what you should focus on next time. They do not concentrate on selling you anything. Their primary purpose is to make sure that the massage did the work that it was supposed to do.

Always an amazing experience. There really is no other place in Phoenix to go ... Until they open a...

I’ve been to this studio 1-2x a year for the past 5 or so years. I used to see the owner, John, who I have previously reviewed and consider to be one of the best/most attentive massage therapists I’ve seen. For context, I am a former yoga teacher and have traveled to many countries where I’ve had the privilege to incorporate massage into my lifestyle. I am disappointed every time I get a massage in Arizona- except when I come here.

John has since stopped taking clients. I booked today because I have been losing sleep over neck pain caused by a careless yoga injury last week. The woman who booked my appointment was great! She gave me several new massage therapists to consider based on my preference for Johns technique/style.

I saw Zachariah today and I am so happy I did. We got started on time, he understood the assignment regarding my neck pain and spent an ample amount of time focusing on that area and the areas that influence it. I don’t usually speak during massages but I thanked him probably 2-3 times throughout because he gave me so much relief. Then, he took the time to make notes on a post it for me and explain at the end what I could continue to do at home to help all the points of concern he noticed throughout our session.

I seriously love this place. Every time I leave I feel like I’ve learned something new. And no massage is ever copy/paste.

If you want a session that is based on your own unique body and not just your standard, run of the mill, templated massage- this...