Village MotorSports — Attraction in Plainfield Charter Township

I dropped my 04 KTM off on August 14. Talking with the service department, they assured me they would report back within a week. I asked for a tune-up, replacement air filter, spark plug, carburetor clean, and new transmission fluid. I asked they look at the clutch master cylinder as it was not holding pressure. The bike would slip into gear after a few seconds while engaged. I was informed KTM parts can take up to 10 days. As long as there wasn't any unforeseen severe issues, i should still be in good shape.

Wednesday (Day 5) i received a call back. Its an older bike and being fairly bike savvy myself, i was prepared for the long list of items they rattled off that needed to be replaced. Since the carb was cleaned not too long ago, i opted to do the TLC work over the winter. They graciously offered to provide a detailed list of items that needed attention. In lieu of this i asked for new trans oil, new air filter, new spark plug, and order the parts for the clutch ASAP.

A week later (Day 12) i had not heard back so i phoned the service department twice that day and didn't get an answer. I left a message to call me back with an update.

Monday morning (Day 17) after realizing i never heard back i phoned them again but no answer. I tried a few more times over the day and left a message for a status report.

The following day i started calling repeatedly leaving multiple messages. If there were issues with the clutch due to extenuating circumstances i needed to know so i could start thinking about contingency plans.

Wednesday morning i finally receive a call back. Day 19. They inform me that the clutch did indeed need a new master cylinder. They asked me if they should order the part. The same parts that take 10 days to receive. They also asked if they should order a new filter and spark plug. Now, you can imagine the look on my face upon hearing this. It was 3 days out from my trip. I hung up in full panic mode. For the next hour i called around looking for anyone in a 50 mile radius that might have the part. I found a place that had the part in stock along with a plethora of spark plugs and air filters, as they should.

Day 20. Thursday i get a call back and again i state i need to pick up the bike later that day at the latest. They told me it was missing an air filter and that the transmission was empty of fluid. I asked if they could put in new fluid, button up anything loose, and get it ready for pickup at 4pm. They assured me they could. I arrived for pickup. While loading I noticed a bolt on the ground. Sure enough it matched my bike. Upon further inspection I found the screws on the reservoir for the clutch fluid were loose and would have never made the trip home. I left in order to pickup parts needed to salvage the weekend.

Day 22. Parts in hand and three weeks after I dropped the bike off I was greeted by a pool of trans fluid on my garage floor. More loose bolts i missed. Ready for a long night I started working through the clutch issue. I found a decent how-to youtube video. I replaced the master cylinder. I was able to get good pressure after flushing the line. I put a new spark plug and bled the rear brake as there was air in the line. It was now after 9:30pm. The final piece was the air filter - easy. After prepping the spare filter, I pulled the housing cover off only to find that the plastic bracket for the filter was missing. It was like a dagger to heart. With everything in the entire country closed until Tuesday I had no other option but to fabricate a custom bracket. After trial and error with a wet sticky air filter as a guide I was finally done.

In summary, after nearly 3 weeks of possession I ended up performing the work myself on something I had paid someone else to do. Upon return of the bike I found loose parts, missing bolts, and a missing air filter bracket along with having to clean up a pool of brand-new transmission fluid. Lesson learned. Next time ill find the time to do it myself. FYI the bike ran flawlessly. Anyone need a 04 KTM clutch master cylinder? I'll...

I wouldn't recommend buying here. very poor service department. anyone can sell a new vehicle, but can they service what they sell? We got some bad fuel up north in our x3's and had 2 utvs quit because of it. I ended up killing a starter trying to get it going. Brought it in to use my 1600 dollar extended warranty. Village service dept. told me they needed to tear down my motor because it was seized up a 3500 dollar bill, it cranked over fine how could it be seized and not covered under warranty? I thought that was crazy because I saw the engine sputter and quit after refueling. After numerous calls to Villages service answering machine, leaving messages that do not get returned. (I know that because I left several and was told they had 70, yes 70 unanswered voice mails on there machine.) 3 techs standing behind the service manager arguing with me why this engine was shot. I decided to fix it myself. I oiled the cylinders Flushed the fuel system Bought a starter from Wall Mart $130 (Village wanted $280) performed a compression check, that checked out fine, 1 cylinder was 1.5 PSI less than the other 2 cranked it over and check the results (video) Runs as it did before the bad fuel. I waited a couple weeks before posting this giving them a chance to pay for the starter even willing to except a store credit, but what do you know. No call back after being sent thru the sales manager to the store manager. Nothing !! Be warned, I paid the extra money for the warranty, paid the extra money having it serviced yearly by Village only, paid Village for the turbo upgrade, and then they tell me my engine is shot, but not covered under warranty? With no explanation or warranty denial letter or email.

After spending over $30,000 at village motorsports I will never go back.

(very poor service department) if you do need to get ahold of them call the sales line, they...

First the good. The parts department is amazing. Helpful staff, good prices, and fast service. Now the bad. I went in on 8/7/15 for a new rear tire. I decided to have the shop put it on because I didn't want to mess with it. I called ahead a few days to set an appointment, because who wants to wait. I have had issues with other shops so I made sure I documented a few things before handing over the keys. I ride with a Gopro so I just filmed myself showing that the rear end of my bike was in good order. The change itself took over forty minutes, that seems like a long time for a single tire to me. After it was all said and done, I rode to my house and noticed a jingling sound on the trip home. I pulled into my garage and sure enough the chain and lock nuts were out of adjustment. The sound was from the plates that the nuts tighten against vibrating all over the place. Just to sure I also put a torque wrench on the rear axle nut and found issue there too. If I had to guess, whoever did it just got it as tight as they could with a wrench. Not even close to the specs. I of course, got it all on Gopro. I called and left a message for the manager of the service department, but haven't gotten a reply yet. If you value your safety, I wouldn't have your bike worked on here.

Update: 8/12/15 I revived a call form Mike, the manager of the service department. He apologized not only for the time it took to get back to me me, but for the whole situation. He told me they would go through their safety requirements again and as a way to make things right he not only refunded the tire change, but also the tire and offered a discount on my next service. I will update once more once the refund is received. I appreciate the call back and will be giving Village Motorsports another shot.

Update: 8/14/15 Refund received, thanks again to Village Motorsports for caring about...