Michaels — Attraction in Plano

I frequent this store more than three times a week. I have had a variety of experiences. But, one really stood out to me last night.

Last night I was searching the framing section for something for a DIY Christmas project. There was a woman and her friend walking around in two aisles away. They had a child with them as well. From the time they walked in the child sat in the cart for well over 20 minutes screaming and crying profusely. The women did nothing about it. A fellow shopper even said something and the women explained, he would break things if she let him down. Now while I do not have kids, I think it is a little ridiculous to let your child scream to the point of coughing in a crowded store.

This continued on while I was waiting in line at the framing section. Now working in customer service, I know that people can be a little demanding and difficult. Well the lady in front of me was being completely absurd. I could not believe the amount of condescding comments coming out of her mouth to the young guy behind the counter. She had no remorse for her comments. So I watched, this younger guy, listen to the whaling of a child while trying to remain polite while being ripped by this woman. I stood in that area for over 30 minutes (they did call someone over to help me!!) but that same guy never broke. He NEVER once got rude or temperamental. He remained calm and helpful, patiently answering all the questions. He did not once bad mouth the child, even when the women said something. NOTHING.

I know its the holidays, and customer service is a hard business to be in. I honestly wouldn't have even judged the guy for saying something to either customer. But, he DIDN'T.

Never, have I ever seen someone remain so calm and polite. So amongst what was undoubtedly one of the worst shopping trips I have ever had, I left with positive thoughts of Michaels. None of this was their fault and the way they handled it was...

There is nothing to like about this Michael's. Sure, all the product is the same as at any other Michael's, but my encounters with the staff have been so unpleasant, I would rather pay top dollar at Asel Art Supplies than deal with staff who wield disturbingly bad attitudes.

Incident 1: I am moving soon, and was looking for portfolios in which I could protect my art on the flight and during future travels. One piece of artwork was particularly difficult to find protection for, as it is oversized at 22"x30". At Michael's, I discovered a single-sleeve plastic protector 18"x24" in size. I went to an employee to enquire if they carried a larger size "here or at any of your other locations," to which she hautily replied "yeah, I'd need like, a serial number to check if we carry those at other stores." Then she started talking to another employee about her weekend before I could say another word. Was I not holding the product in my hands? The serial number was literally RIGHT IN MY HANDS. I left, thinking I'd rather not waste my time with employees who clearly could not care less about customers.

Incident 2: I called the next day to inquire about carrying case portfolios (the kind with zippers and a sling you place protective portfolios inside). The employee who answered the phone, after hearing me say SPECIFICALLY that I was looking for art portfolios, said "one moment while I transfer you to the floral department." Before I could protest, the phone's already ringing. When the florist picked up the phone, I said "Hi, I'm looking for an 11x14 carrying portfolio." Two seconds later, and without saying anything, she hung up on me.

Michael's at 15th street in Plano, it's safe to say you do not have my support, and you most certainly, 100%, will never again have...

Every time I go here, the cashier gives so much resistance & in denial when I show them the lower price the item shows online. They’ll scan it and the wrong price pops up. (I did indeed check if the price online was exclusively online; and it was in-store as well)

Having retail job experience, I totally understand it’s not the cashier to blame as she’s just trying to do her job. But I can inform her the price it shows online. (Sales price online & In store shown on site) And I did. “Excuse me, so it show buy 1 get 1 free at the price of 54.99” (scanned 109.99) “it would be that price each If you got 2” -cashier

That didn’t make sense so I insisted, “are you sure?” In confusion bc that’s not what it said. But she kept insisting that is why.

In other stores, I’ve had cashiers check in their “coupon for the season” book when the item rings in regular price (but advertised online the sales price) they were always able to find it. “Oh there’s the coupon” which is understandable with the huge inventory. It’s a lot to keep up and communication to the front of the house might’ve not made it. Thing happen.

But to say the least, from this store I felt dismissed immediately. She didn’t even bother to see if I might be right by taking initiative to check the coupon of the season list/book. With a line forming, I concluded to just putting the frame back, going online and buying it for 54.99 store pick-up just to avoid more confrontation lol.

Experience as a shopper: what an anxiety for just simply addressing the sale advertisement. Thank god for order online; store pick-up! I still got it for the price I was told 54.99 instead of 109.99! A guess it’s still a...