Super Llama Inflatable Park — Attraction in Plano

We recently celebrated our children's birthday parties at Super Llama Inflatable, and the kids at both parties had an absolute blast. The inflatables are a huge hit, and the children were entertained the entire time. However, for parents considering this as a birthday venue, there are a few important things to note regarding the booking process and party package details.

Observations for Parents

Communication & Booking Discrepancies: I had toured the venue in person and booked the 11 a.m. to 1p.m. time slot along with party room #3, which we included in the invitations. Two days before the party, we received an email from an event planner stating the time was 2 p.m. to 4 p.m., which caused panic since invitations had already been sent out. I had to call to confirm it was a typo, but I never received a call back from the planner. When we arrived, we were also assigned to party room #2 instead of the one we had reserved/toured/booked.

Undisclosed Discounts: I just noticed on the website a "Back to School Party Special" for $50 off weekend parties, but this deal was not offered or applied during our booking or checkout process this past weekend for either one of our parties.

Party Package Details: The standard package advertises a free future pass, but we never received one until I drove back afterward and asked. The online invitations provided were clunky and difficult for our guests to use, as they couldn't easily find where to RSVP or the birthday child's name and event details. We also asked for both green and blue balloons, as the event planner had offered, but only blue were provided. The standard package also came with two cheese pizzas that cannot be substituted for other toppings, and no outside food is allowed. This was unfortunate for the birthday boy who doesn't eat cheese. It also came with a free t-shirt, but the children would much rather be playing at the venue than wearing it. It would be a great business option to trade the t-shirt for a game card, at least for the birthday child, as parents would likely buy more that way.

Inconsistent Mascot Appearance: A new llama mascot made an appearance at one of our parties, which was unexpected, and it was a no-show at the other child’s party. While not a dealbreaker, the inconsistent offering was a bit odd.

Hostess Role and Tipping Transparency: The standard package includes a party hostess, but it's not made clear that a tip is expected. I later found out the hostesses' wages are extremely low (around $2.50/hour), and they depend on tips for their livelihood. This is a major factor that should be transparently communicated upfront so parents can budget accordingly. The business structure of this role also felt more focused on monitoring the number of kids and coordinating upcharges on food, drinks, and attendees, rather than providing the kind of hosting service that would traditionally earn a significant tip. It would be great to have an option to host the party ourselves.

Arcade Games: The venue now has numerous arcade games, compared to years past, that are not included in the standard party package. This was a major point of disappointment for the kids, as it created an unexpected expense for parents who had to purchase separate game cards.

While the kids had a great time, the lack of clarity and inconsistencies between the booking, the event coordinator, and the advertised package details made the experience more stressful for me than it needed to be. Hopefully, Super Llama's management will improve its communication and transparency for future parties, because it has...

They completely ruined my daughter’s birthday!!

I had ordered five pizzas ahead of time, planning for dinner to be served at 3:00 PM. However, when the time came, chaos ensued. The staff failed to make any announcement to our guests to return to the party room, leaving us scrambling to gather everyone ourselves. By the time we were all together, only two pizzas were ready.

The so-called “dedicated host” apologized and explained that it would take another 30 minutes for the remaining pizzas because “someone dropped the ball.” Meanwhile, our guests had to pitch in, helping pass out pizza and drinks, and to top it all off, my daughter—the birthday girl—was left waiting without pizza because the first table of guests needed to be served.

The room itself was another issue. It was small and awkwardly designed, making it difficult for everyone to move around comfortably. This added to the stress of trying to coordinate everything with such poor service.

The host was anything but “dedicated.” She seemed completely disengaged, like a deer caught in headlights, and was not proactive in the slightest. We had to ask her repeatedly for essentials like gloves, extra plates, and napkins. She didn’t step in to assist unless we specifically requested it, leaving us to handle most of the work.

To add insult to injury, the supervisor showed up late and offered just one free pizza as compensation. Even worse, they overcharged us for a pitcher of soda! After spending over $700, I expected much better service and timely food—not to mention a stress-free experience for my daughter’s special day.

Many of my friends who were considering hosting their child’s party at this venue were appalled by the poor service. They’ve since decided to take their business elsewhere, and I can’t blame them.

This was an incredibly disappointing experience, and I would strongly caution anyone against choosing this place for their event.

We were there on 1/11/2025, 2pm party room 2

UPDATE 1/25: After speaking with management, we were able to reach an understanding and come to an agreement. Ismaiah was incredibly professional and did an excellent job working toward a resolution that satisfied both sides. While my initial experience wasn’t great, I’m grateful it ended on a positive note. Every person and business has off days, and I hope that future customers will have a much smoother and more...

Brought my daughter here as apart of her Birthday Day. Front staff woman with short hair (describing as best I can I do not know names) was friendly and helpful. Young man at concessions had top shelf customer service skills (he should get a raise) and the woman Wyatt had the customer service skills of a seasoned manager who excels in customer service. I cannot say enough about Wyatt. I have worked in the customer service industry myself and she is exactly the kind of worker every company that deals in customer satisfaction would need to have.

That being said the atmosphere was clean (one of my biggest concerns in kids parks). I actually witnessed employees cleaning and picking up regularly while I was there.

We got pizza, and slushy drinks; no complaint there.

We played some games and the machine to make and load a game card for playing was not finalizing my transaction for loading more playing points. So I did have to download the app (you can use the app instead of getting a game card) and after I did that it was smooth. You just buy points and put your phone against the machines reader. Easy.

I came on a Friday around 10:30am and left a little after 1pm. Wasn’t too busy. I recommend buying whatever pass you need if you want to go on the jump area with your kid. At parks like this I always ask to purchase whatever ticket I need so I can be with my little. Parents can hang out outside the jumping area for free but you need a paid pass to get in the jump areas. Also, you do have to buy their socks but it’s obviously for the gripping on the bottom. Regular socks would just slide everywhere. And I think they’re only $3. Not a big deal as it makes jumping 10x safer. I was just at Urban air and they charged me $11 bucks for one pair which is Ridiculous. $3 is no big deal.

I mostly took the time to write this review to give a shout out to the wonderful staff there that day who were very kind to us. I highly recommend this place. My kids are 5-12 and they...