Hobby Lobby — Local services in Plano

So I'm sorry to share this, but I was disappointed to hear about something that happened today with my husband and 2 year old. He was running some errands with her this morning and it's pouring rain. He thought the store opened at 8 when it actually opens at 9. He said he totally understands that he should have double checked so we completely understand they weren't opened yet. It was about 8:55 and he walked up to the door trying to hold our 2 year old and an umbrella. As he realized it wasn't quite yet open, an employee was coming in. He told the employee that he understood they weren't open yet, but could he please just stand in the foyer area to get our daughter out of the rain. The employee told him no and closed the door on my husband and two year old, leaving my daughter out in the rain.l (the car was a good ways away). While I understand it was my husband's mistake, I feel that this is very poor costumer service to close the door on a two year old in pouring rain. This company has earned our respect for years with their stance when it comes to morals and sticking up for their beliefs. As a person of faith, this has always been encouraging to me. As a company that represents these morals, I feel that more compassion and understanding needs to be included in your...

Final Review for Hobby Lobby Framing Department – Plano, TX

Date of Experience: February 17 – March 7, 2025 Location: Hobby Lobby, 6320 W. Plano Pkwy, Plano, TX 75093 Employees Recognized: John V., Alanis, & Dawn

Had a great experience at the Hobby Lobby framing department in Plano, TX thanks to John V., Alanis, and Dawn. They provided top-tier service from start to finish.

John V. remeasured my artwork twice, helped me select the best frame, and explained all mounting options thoroughly.

Alanis assisted with processing my order when I dropped it off on March 3. She was responsive, professional, and made sure everything was handled properly.

Dawn called me on March 5 to let me know my frame was ready. When I picked it up on March 7, she made sure everything was customized and put together perfectly. The craftsmanship was on point, and I really appreciate her effort.

⭐ Final Rating: 5 Stars – Highly recommend this Hobby Lobby location for framing. The final product looks amazing, and the customer service was excellent.

These three deserve at least a 10% raise for their hard work and dedication.

My name is Onesimus Leon James Moore, and I approve...

I normally go to the hobby lobby in prosper but because this one was closes to my work I decided to go here ….. Safe to say I’ll just be driving an hour to go to my normal one 😂 🤦‍♀️ Employees are hella rude No one greeted us walking in like the other location do …. Even when they’re super busy they’ll greet us…. This location at the time we walked in was dead! No one was checking out…. 4 people standing around on their phones…. Didn’t bother greeting us let alone looking up to see who walked in! SAFTY much….

While checking out employee again RUDE Did everything sloppy Throw ideas in bag Didn’t bother asking the standard question “how was your day…. Did you find everything ok” Even when i said “hello how is your day” She just gave me a dumb look and gave me a one word answer

Even the front manger that was there (July 3 at 5:30pm/6pm) didn’t even SMILE just stood there staring at people with a “pissed off” look. Like this guy hated his job…. Meanest and rudest face ever Even when I said “bye have a good night” He didn’t say anything just a rude look

Clearly this location needs to work on its people /...