B. Ella Bridal — Attraction in Plymouth

True NIGHTMARE of an experience. The only reason I am giving one star is because you have to leave some type of rating.

I got my wedding dress from here off the rack. I was between two dresses by the end of my fitting and asked the opinion of the staff members, and they fully endorsed the one I ended choosing stating "It looks so great, and it will be so easy and cheap to alter with the simple design". There was also a small run in the dress that they ASSURED me their seamstress Angie would be able to fix no problem. Mind you the owner was also present during this entire fitting and also endorsed this dress stating alterations would be minimal and Angie would have no problem fixing the run. Yeah...not the case for any of the above.

I booked my first alteration appointment and was instantly thrown into a panic as Angie stated she could not fix the run whatsoever. She stated that the staff should have never said such things because they are not trained and that it was extremely unprofessional of them to give their thoughts without knowledge of the process. AGREED. Angie also said alterations on this dress WOULD NOT be simple and I would lose a lot of the detailing because she had to take it in so much. AND also charged me THREE TIMES what the B Ella Bridal staff quoted me for these "simple" alterations. Obviously, I would not have chosen this dress if the staff was at all knowledgeable and properly counseled me on their business and didn't just try to make a quick sale (which was clearly the end game). But here I was stuck with it as they have a 'no return policy', so I moved forward with the alteration.

Then after my first alteration Angie tells me that wedding dresses normally need three alteration appointments, but she has nothing available for my other two.... You would think the staff would notify you of this when you make your first appointment so that you can schedule your other two at the same time so that you are not left with a partially finished dress and no appointments as I was about to be (fortunately Angie accommodated me by holding an appointment in her home so that I actually had a dress to wear, but still very frustrating and could have been completely avoided).

Then, finally, with the cherry on top--Angie proceeded to hem my dress at least 3 inches too short (and yes, I was wearing the shoes I PLANNED on wearing at my wedding to my fitting). Even Angie noticed the huge discrepancy and said I must've changed shoes when I didn't... and there was obviously nothing she could do to fix it because you can't magically make a dress longer. So, I had to buy new shoes that arrived three days before my wedding.... imagine the unnecessary stress.

Then when I voiced my concerns to B Ella Bridal their manager Summer ENSURED me that my concerns were heard, and they would be reaching out with a solution. Do you think I ever heard back?? Of course not. Then when I texted the number Summer gave me, I got a poorly written message back that said, "thank you for reaching out us" ?? Not sure if the manager, Summer, didn't care enough to proofread her message; or if it was an automated message with typos--but either way, extremely unprofessional.

All in all, I would NOT recommend this place to ANYONE. Wedding planning is already stressful enough, don't let this place create 900 more problems for you that they can't even have the...

Wow. I cant describe the experience me and my sister had here. We drove to downtown plymouth to try and get into I do too, but they were closed because it was memorial day weekend. So i remembered a friend who purchased from B ella. We were cautious because we know that bridal stores usually require appointments- we totally went in with the expectation that we might be able to try on- but it was worth a shot.

Me, my sister, and my mom parked are cars in the B ella parking lot and walked to the front door. We noticed we were 40 minutes early before open. oops! So we decided to walk ONE BLOCK down the street to grab a bagel and then come back when they were open.

We came back at 11(open time) and walked in and asked if there was any free openings for bridal dresses. The (what i assume) manager quickly grabbed us and said thats very unlikely because you must always have an appointment. We said we understood we were just in the area. (although the MOH who was with us had just bought her dress from b ella without any appt). She was somewhat quickly rude to us, but we just took it as they had rules. But then, before she even checked to see if there were openings. She said "are those your cars parked outside in the parking lot." We replied "probably yes.." she cut us off and said "yeah okay, you cant park there, its for customers only." to which we replied " we were only there for half an hour and intended to be customers" She cut us off again and said "no. ive been here for 30 minutes and they were here when i got here."

She was so snappy and did not let us explain ourselves at all. We WERE customers, there was plenty of parking. She cut us off and called us "liars" because we voiced that we were there 30 mins and it was "really 40".

then she said she would check to see if there was any opens, she took two steps behind the desk, didnt look at any books or calendar and came back to us and said "yeah we cant help you were too busy".

My sister was stunned, and we took a step back, we completely understood the need for a appointment. But to be yelled at for parking where designated parking for the store we intend to shop in. wow.

we looked at a couple dresses then my sister went up to kindly approach and apologize. and my sister stated " im sorry, im just a little shocked because i really felt attacked.." the employee cut her off AGAIN and said.. "well you guy where lying."

Thats when we thanked them and left. When we went to our cars there were huge notes that said, MUST MOVE OR WILL BE TOWED- PRIVATE PARKING FOR B ELLA CUSTOMERS ONLY

We then went to Bella Donna's in wyandotte were we had an appt (we arrived early by an hour) and they gladly welcomed us, treated us like adults and we found her dream dress. I highly recommend it.

They may have a huge selection, but to me- in a business that says they hold customer service to a high standard, i was in complete shock. Was not worth the mere attempt...

An experience every bride dreams of having!

The dresses: There was a lovely selection of many styles and sizes of dresses. They were organized very well so I didn't feel like I was running around aimlessly looking for certain styles. They had a small, but quality selection of accessories too!

The consultant: Nancy is my new best friend! She truly is a gem and made my experience shopping for wedding dresses so memorable. When we arrived she asked who I brought with me and asked each person who they were to me. She asked me about my wedding day, my vision, and most importantly, my gentile giant of a fiancé. From the start you could tell that she truly cared about you and your shopping experience. She made me feel comfortable dressing and undressing and asked me if I wanted her to step out while I stepped in the dress. She made me feel very comfortable. When she put a dress on that complimented my figure she fired a million compliments my way making me feel like the most beautiful person in the shop. For fun, she asked me if I wanted to try on a really big, purple, and sparkly dress, even though it wasn't my style. She saw me looking at it and said "Try it on! This is about having fun too!" She was never pushy, listened to my style preference, but also encouraged me to have fun. Finally, I found my dress! When I put this dress on she took a step back and said "This dress was made for you." She immediately found me a veil and headpiece that were EXACTLY my style. No questions, she just knew that I found the one and before I knew it, she had the veil and headpiece in. My family teared up, but I didn't until I was in the dressing room and had to take the dress off. Nancy came in and said "Oh boy, we have tears." and ran to get me tissue. When she returned she gave me a hug and told me that my fiancé is so lucky to have me and that I was made to wear that dress. Sadly, it was over my budget by a lot. She talked to someone and came back to tell me I could buy the sample for 30% off. I was thrilled. She took pictures of my family and I, was very interactive and fun, approachable, helpful, knowledgeable but also asked for clarification if she didn't know something, and kind. Nancy is a precious and wonderful woman and I am so lucky she was part of my wedding experience.

The boutique: The place was well kept and clean. The only thing I think could be better would be the placement of the bridal rooms. Having to walk past other brides with a wedding dress on made me feel like I was intruding on their appointment. I went to another store before B. Ella and they sectioned off small rooms each with a dressing room, mirror, and chairs. If B. Ella ever went under remodeling, I think this might give brides more privacy. Literally that would be the only suggestion for improvement.

Thank you, B. Ella Bridal! My dress is hanging up in my closet and I am so thankful I scheduled an appointment as I will never forget that...