Pilgrim Hall Museum — Attraction in Plymouth

Big disappointment in the staff.

We wish we could have been able to experience the beautiful history but were denied access at 4:32pm because technically the last admission is at 4:30pm. We were so excited to learn about a special family tie to a Mayflower descendent & on our way through town made a point to stop. We thought we were lucky enough to get there just in time… sorely we were mistaken.

After paying to park in the museum parking lot, walking up the hill & around to the front of the building (slowly as I’m almost 7 months pregnant) we were denied access because we were 2 minutes too late. The museum closes at 5 & all we were hoping for was a single picture with some family history. We explained that we are from out of town & just passing through. This wasn’t a planned stop but would have been a treasured memory had the staff been a little more compassionate. The amount of time the staff member spent hesitating at the door we could have been in & out with a picture of family history to remember forever. We would have happily paid full price for admission, but we’re not given the opportunity. I would have thought the museum would care more about the experience of their patrons & appreciate additional entry fees, especially as the museum was still open.

While we cannot testify to the museum itself as we were denied admission, we can say the customer service was a definite disappointment. Sour way to wrap up our trip, we really have no...

This is a small museum but well worth the visit because of the unique artifacts within.

There is a good display to inform you about the actions of the Pilgrims before they came to North America. For example, I learned that they did not come straight from England! The film is good, and there are pieces in the museum that were belongings of the Pilgrims. I was especially impressed by the cradle of the first baby in the colony, the country’s oldest needlework sampler, and the colony charters.

When I visited, there was a very good informative collection of clothing which talked about how the Pilgrims have been portrayed over the years and what they actually wore. There was also a rotating exhibit to the left of the front door which, when I visited, contained examples of wedding dresses from the 1600s to present day. The museum also contains a library and a very nice collection of oil paintings.

There is a small gift shop with books, trinkets, and jewelry. There is very limited parking in the front, but a larger lot in the back. Handicapped people should try to park in the front if possible. The building does have an elevator and air-conditioning. Allow an hour for your visit, or more if something particularly...

My mother and I have been residents of central Plymouth for 21 years. Unfortunately I had a bad experience this weekend (08/03/2024 at 2/2:30pm.) I stopped into the museum with my mother who was waiting at the entrance inside near the reception desk and attendant. Immediately upon entering and seeking a restroom, the attendant rudely rushed into calling me from across the room to get my attention. I asked if the restrooms were downstairs and she immediately directed me out of the building (assuming I was not touring, nor asking me).

I walked over to my mother who stated we were Plymouth residents and would be touring. After all that the attendant told us restrooms were downstairs and to enjoy the tour haha.

I thought it was very rude to call me across the room while my mother was clearly waiting in line at the counter. I had to use the restroom badly so figured I would be able to do that while she was waiting. And also this attendant jumped to conclusions before knowing our intentions. Very rude and made the experience less pleasant than expected, we left...