Zero Hour Escape Rooms | Minneapolis, MN — Attraction in Plymouth

This place was comically bad. My fiancé and I came to Minneapolis for an escape room weekend and this was the only company out of the 8 we played that we didn’t enjoy. We play a lot of escape rooms as well as design them, so we are aware of how difficult it is to operate an escape room and give a lot of slack to rooms when playing. However, this place was on a whole new level of terrible. It started as soon as we walked in the door and not a single employee was to be found. At first, we assumed that they were just busy, but when a game master came to get another group for their room and refused to acknowledge us or any of the other players waiting for their room, it became clear it was just poor management. We waited for 25 minutes, 10 minutes past our scheduled time, before someone finally came and asked if we were there for a game. My fiancé and I plus another group of 3 said we were there for Gold Rush and proceeded to the room. When we got to the room there was a door that looked like an actual cabin door and made it seem like the room’s set design would be amazing, so we decided to give the company a chance, as they obviously had worked very hard to make this room nice… Right? No. The door was not even real and was only there as some sort of a vague gesture to the room’s theme. About the time the game master asked us to read a poster on the wall so we could know the beginning of the plot, it was obvious that this company had no idea what it was doing and then we were led to another door and the game began. The set was so lazily done, wires and cords showing everywhere, poor paint job, skewed and for some reason patchy window tint, that it looked like it was slapped together as fast and sloppy as physically possible. The puzzles were very simple, tons of logic leaps, and many items barely worked. The storyline however, was my personal favorite part of the room. About halfway through it just suddenly and sharply just went a completely different direction that made no sense, but just about the time you kind of try to accept this new and out of place story it completely changed again. It was like they had parts of three different stories with three different themes that had nothing to do with one another and decided it would be best to just throw them together and see what happened. When the game was over, the game master asked if we had any questions about the game. I had MANY, but managed to limit myself to one… why make such a nice door to fit the game and not even use it? It was the nicest part of this whole company and it WASN’T USED FOR ANYTHING AT ALL! I was given a clearly made up on the spot answer about it being for pictures, even though he proceeded to immediately walk right past it without even mentioning pictures until we got to the front. Don’t waste your money at this place. There are so many beautifully designed games and companies all over Minneapolis. Just not this joke of an...

The escape room was super thematic, one of the funner ones I've done in town. We did the gold rush and we were very surprised in the quality of the room. But we were even more impressed by the genuine passion the owners had for their rooms. Super nice and passionate guys made the experience very enjoyable. Will definitely be coming back

UPDATE 12/1 We went back to this company after having a great experience doing gold rush to do their newest room, changes in latitude and we had a very disappointing experience. In almost all escape rooms we have done in the twin cities the host have always been very accommodating, if sometimes people are late it's not a big issue they have no problems waiting. But the host we had here did not wait at all for our friends even though we were the last group and no one was after us , but that's fair I can get past that. The room itself we honestly didn't enjoy. We didn't feel it was up to par with their other gold rush room or really most of the rooms we have done in the twin cities. This room started with a cool theme and awesome decoration but not to spoil anything it ended up being super generic. We didn't find the puzzles to be very inspiring or thematic which is disappointing because of how much we loved the gold rush puzzles. Also at a certain point we got stuck and kept asking for a hint as we were told to do and no one was responding for about 15 minutes. No idea what happened there. Also at the end of the experience they were giving 10% off coupons for leaving 5 star reviews and mentioning the host name so interpret that as you will. If this was your first ever escape room I think it's fine, I'm sure you will enjoy it. But for people who have done a few I would say avoid this one, mostly because it cost more and their other rooms are better.

Overall if I had to rate the rooms separately I would still give gold rush a 5 star but this changes in latitude experience I...

My friends and I got Groupons for Zero Hour Escape Room. Initially we were very frustrated but the owner was helpful in resolving our issues and our game master Julia made our experience AMAZING.

The Groupon voucher codes we received were listed as expired when we went to book online. Inconvenient, but was resolved quickly when we called and spoke to the owner.

Additionally, they only allow you to book online, you cannot book over the phone, which caused some confusion. (1.) Not every game is available to book with a Groupon. This is understandable, but frustrating when there is inconsistent information between the Groupon website and the Groupon voucher page for what games you can play. (2.) Mad Hatter was one of the games we wanted to play, however, it requires a group of four. This information was not listed anywhere online, we only learned this when we spoke to the owner on the phone. We were only group of three, so that eliminated one of the few games we could use the Groupon towards. Ultimately, I believe if you’re going to force me to book online only then I believe all information needed to book should be listed online. Again, inconvenient, but was quickly resolved over the phone.

We ended up playing A Quiet Place and Roze Museum, evidently the easiest and hardest games they offer. A Quiet Place was super fun and interactive, it was definitely our favorite of the two. Roze Museum took a lot of smarts and minimal finding hidden clues around the room (a part of escape rooms that I really enjoy). We ended up escaping Roze Museum but it was frustrating trying to get the technology to work correctly. If it wasn’t for Julia, I’m not sure we would have enjoyed the room but she definitely made our experience a blast!

Overall, we would definitely come back and recommend others visit...