Laurelhurst Theater — Attraction in Portland

Very dissatisfied with service I received from the older man with a vague resemblance to Alec Guinness at the concession stand last night....we bought two slices of pizza without any problem...when we went over to condiment area and I went to open a local habenero sauce they offered, the sauce sprayed out of the container...my suspicion is that the sauce is perishable and needs to be refrigerated or kept on ice because it shot out in a spray (please know that I wasn’t squeezing the bottle in any way so when it shot out I was pretty surprised)...the sauce coated my shirt with numerous blotches of sauce and also rained over the slices of pizza I had just purchased.

Decided I should let the gentleman working the stand know about the sauce and replace our slices with new ones so we could avoid the fermenting sauce. Waited in line again to make my request, I let the guy know that I was pretty sure his hot sauce was going off and that we’d like some new slices that didn’t have sauce on them.

The disdainful glare I received from the gentleman behind the counter for this information was pretty easy to interpret. He prepared two more slices and tossed them onto the counter at me without any acknowledgement at all.

Really sucks when you approach an employee of an establishment with a legitimate concern about their food safety and they treat you with serious “F you” attitude in return. All I can figure is that he was having a tough day or that he was convinced the stains all over my shirt and the pizza slices were self inflicted.

Have enjoyed going to LT for over 23 years and think the management has done a fine job overall...but maybe it’s time for some staff reminders about courteous interactions with all patrons, even those who are having a bad experience. Will go back but with the hope that staff...

Very disappointed and displeased with my recent experience at this theatre. Purchased tickets online ahead of time for show - thus expecting to turn up, have them scanned, and view film. The charge included a "service" fee. Instead, after searching for parking for several minutes, my husband and I arrived to a queue stretching round the block. We proceeded to the entrance, assuming that since we already had tickets, we could head in. We were then presented with a sign on the door saying that if you had purchased tickets online, they had to be "redeemed" at the box office - meaning we had to join the queue. We confirmed with others waiting that this was indeed the case. As we approached the box office (after already waiting about 15 minutes), some staff member came out and made a barely audible announcement, which seemed to be that those who had purchased tickets online could come inside and join a different queue to be checked in. We opted to stay put. By the time we reached the box office, the film was sold out and the start time had already passed. We thus requested a refund; the only bright point of the experience was the apologetic cashier who gave us a refund with no hassle. I contacted the management by email immediately following regarding this inconvenient and inefficient practice and have received no response whatsoever.

It is ridiculous to permit online purchase of tickets with an extra "service" fee (for what does this possibly pay?) for a film only to require customers to then wait in queue to "redeem" said tickets. Just another example of what makes Portland seem like an amateur small town masquerading as a city. We do not plan to return to...

Was excited to try a new (to me) theater. Arrived for the movie only to be told that ID is required (my partner and I are both in our 30’s and don’t drink). I was told by the woman at the box office that this is “made very clear” and that there is a box you check off before purchasing a ticket online. This is true, however I have never needed an ID to see a movie so I must have skimmed past this detail. I would argue however that this policy is not made clear. After you purchase your ticket and receive an email, nowhere does it state that an ID will be required. I was also told by this woman that this issue happens multiple times a night….. so while yes, it’s technically user error, it seems safe to say that there is room for improvement on the theater’s end if this is a common occurrence. All this aside- the one star review comes from the fact that after the group waiting behind us in line stepped up while we were told to step aside for a moment- the attendant and group made comments alluding to the idea that people not knowing they need an ID are stupid. I get it, customer service can suck, but I was never rude during this interaction so the combative attitude just left a bad taste for me. I was offered tickets that I could bring back another time, I instead opted to go back home and get my wallet and return about 10 minutes later to get a refund. I was then refunded by a man who was obviously annoyed and hardly said a word to me other than for me to give him my card. I’m all for supporting local businesses, but I’m not giving my money to places that make you feel like garbage...