Loyly Sauna Southeast — Attraction in Portland

Not sure what happened but I ended up getting a shorter massage than I wanted. Didn’t get charged for the full massage and they nicely apologized but it still sucks. Drove from out of town for this and booked the full package.

Also it isn’t stated on the website where I saw, but just a heads up to people: it’s an open unisex locker room without changing rooms. So expect to be nude/semi-nude around the opposite gender. There was always a man in the locker room when I was in there changing. Call me a prude but I resorted to using the bathroom stall so nobody would see my private areas when changing out of my wet swimwear for the massage. And the showers have a black floor that are reflective when wet… so you can see the people in the shower next to you through the floor reflection.

Also the garage door was raised so there was a very large 40 degree draft blowing in directly next to the sauna doors, so I guess there’s no point in the cold shower lol. With the garage door raised, the privacy film is raised so the neighbors can easily see you in your bikini and robe from their top floor windows. So if privacy isn’t your thing, you’re all good.

And if you’re relaxing, don’t worry, there will be loud conversations or banging around so much that you can hear it in the steam room and massage room.

The facial was amazing and I highly recommend though. Seriously amazing. Everything else isn’t worth it in my opinion. Wish I could’ve just tipped that person because she was the only reason I felt...

I recently booked a massage and facial for my birthday (an extremely rare treat due to the pandemic). This was my first time trying these services at Loyly though I have enjoyed the sauna many times (pre-covid). I received an email at 9pm the evening before my appointment letting me know my massage therapist was no longer available due to illness from her recent covid vaccine. Though I completely understood (thrilled staff are getting vaccinated), I was disappointed as I had a number of things planned for the day. The person I spoke with gave me a couple of options to remedy the situation and I chose one that worked best for me. When I arrived at the facility (which has excellent covid protocols that made me feel very safe) the staff were very apologetic and let me know they had comped one of my add-on services due to the inconvenience. The massage (my therapist was Taylor, who is usually at the NE location) was one of the best I’ve experienced in Portland (lots of consent and info gathering that made me feel very cared for). The facial was so luxurious and my skin felt amazing after. It was honestly the most relaxed I have been in over a year. When the massage was over the receptionist apologized again and sent me home with some lovely sage bath salts. I was completely floored by the customer service and the way the staff went out of their way to make this such a wonderful experience. I can’t recommend Loyly enough and their kindness and excellent service have...

Loyly has been a reasonable value for cost in SE for sometime. They amenities are pretty standard, but their dry sauna in particular is exceptional.

Unfortunately, I can not recommend them as a business of choice anymore. They do nothing to protect their clients from harassment or bullying from other patrons.

On two separate occasions, while attending their SE facility I was harassed by a large male patron. After informing the front desk of his behavior, I was informed that it was a me problem. I chose to leave instead of navigate the problem patron or the apathy of staff. I instead ask that a note be added to my account to alert me to this patrons presence.

On my last visit I had been there for less than 30 minutes, and the same patron showed up. I got up without saying anything, and informed the front desk that I was leaving. I had the audacity to ask that we not be charged since we had not benefit from the visit.

This was enough to get a nasty email email from who I assume is the owner or general manager informing that I am banned.

Great job Loyly. You just lost a life time customer. I hope your other patrons enjoy a greater sense of personal safety than I...