Main Line Health - Corporate Offices — Attraction in Radnor Township

Main Line Health hospitals and doctors have been my choice for healthcare for over 30 years, which makes me heartbroken to have to leave such a poor review. Whomever is running this organization should be FIRED immediately because they are going from bad to worse and I don't see a very bright future if they don't re-direct their efforts properly.

This healthcare system has become one of the most NON PATIENT-CENTRIC, time wasting, disrespectful organizations in the region. MLH Prefers to try and WOW with their fancy facilities but is lacking in common-sense protocols, procedures and apparently training for their personnel. The decision to not pay for records transfer when implementing the EPIC system was one of the last straws for me and my family. The leadership preferred to place that burden on each office to spent 45 minutes of each patient's visit re-entering their entire health and medication history, which now I'm told may be a yearly occurrence. I'm sorry but I deserve the 45 minutes of my yearly physical to actually be directed to addressing my healthcare needs, NOT YOUR DATA ENTRY PROBLEM.

The final straw was my inability to make a simple second HPV vaccination appointment for my daughter. After a day of waiting and getting re-directed in a circle I was forced to physically go TO her provider's office to make the appointment, where I was prevented from even accessing our practice staff and forced to make the appointment as if I were in an emergency room (or a Walmart) NOT a FAMILY PRACTICE.

Main Line Health acts like patients are their employees and they are doing you a huge favor by providing your healthcare - NEWS FLASH - there are plenty of other options and MY TIME is valuable, my HEALTH should be your priority and I'm exhausted from dealing with your ridiculous policies and disorganization. I imagine I will be reading about the lawsuits that will undoubtedly arise from the poor decision to have untrained, clueless staff enter critical patient health data under time constraints and duress. The people in charge should worry less about their corporate bonuses and more about the actual processes that make for a good, SAFE healthcare...

Good evening Google Family. This is my first time visiting the Atrium - at the Main LIne Health Corporate Offices in Radnor, or Wayne, PA. I was invited to celebrate the life and times of my dear momma, Mrs. Evelyn Latane, pronounced, Lat-knee. It is a lovely building and the service was so wonderful and endearing. They had a lovely program of which the audience was a part of. They had a musician, a guitarist and violinist. We were able to speak our loved one's name and then we were allowed to speak a few words about our loved ones. I spoke about my dear Momma and how she has transitioned back on Monday, March 24, 2025 and now she is in a better place, no more pain or suffering, My dear momma is with Jesus and my dad. The offices of Main Line Health are so gorgeous, a lovely place to have a memorial like this. The restrooms were downstairs and they were state of the art. The light refreshments were wonderful: an assortment of cheddar and swiss cheese, fruit, crackers and carrots and celery and water and lemonade. There were volunteers to help coordinate the event. I met so many nice people. I fellowshipped and I networked. I met Miss MIchele Whipple, the Manager of Volunteer Services, Home Care and Hospice. A wonderful person, Michele is. She definitely is the right person for her job, I asked if I could be a volunteer. I also asked her could I do a video and she said yes. What a delight!! I love creating videos. I enjoyed myself this afternoon and I look forward to coming here again. A great experience today. Don't forget to work out, be Healthy, Fit and...

This is specifically for their Billing Customer Service. I’d give no stars if I could. I love my providers! Where does Main Line Health fall short? Their billing!! They have billed my primary care claims wrong to IBX and even giving them a couple months to resolve it I still have claims they can’t seem to fix it despite promising me they would 7 weeks ago. That’s why I am submitting this review. The providers are great but the billing gives me a headache they don’t want to resolve. When I mention this to other MLH patients I get similar reports. Their billing department acts like a third party billing company and reflects...