Tesla Raleigh Sumner Blvd — Attraction in Raleigh

I will start out by saying that I love my model 3 but it is not the most reliable vehicle I have ever owned. I bought mine used with 37474 miles on it. I traded my 2012 Toyota prius with 246000 miles and never had a single repair which made it the most reliable vehicle I have ever owned. Took delivery of my model 3 at Pensacola Florida Tesla Service center on 12/10/2024. Got the $4000.00 tax credit which was nice. Showed my car to a friend and he fell in love with it and bought a new Model 3. My referral code saved him $2000.00 and I received $1000.00 in Tesla credits. When I bought my car the process was pretty smooth and it was nice that there were no BS fees like a traditional dealer. My only complaint is that although they took my Prius as a trade in, they took too long to give me the amount they were allowing on my car. I was excited and didn't want to delay my purchase and my loan check was $1800 too much. I expected them to cut me a check when I took possession of the vehicle. Instead of that, they held onto my overage almost two months!!!. Terrible customer service Tesla, no excuse for that, totally unacceptable. So I was very happy with the car and bragging on Elon for trying to reduce government spending, and decided to drive my Model 3 over the Memorial Day weekend to visit family in NC (710 miles from Pensacola). Arrived late Thursday May 22 and stayed at a hotel in Durham. Last supercharger stop was Chapel Hill. All was well. The next morning, I had all sorts of error codes saying I could only charge 50% etc., Was hoping just a glitch and something needed to be reset. Went about my day drove to Goldsboro for a wake and funeral and went to nearest supercharger in Goldsboro and it would not supercharge. Drove to Smithfield and it still would not fast charge. Called this TSC and described the situation to the lady that answered the phone and she was actually trying to talk me into getting the car back to Florida??I didn't say anything but I was thinking that was a stupid idea. So I reiterated the fact that this car will not get me 700 miles back home. I guess she missed the fact or was not listening that it would not fast charge. So I drove to the Sumner drive location with 2 miles of range to spare and the lady at the counter confirmed I needed a full battery pack replacement. So, I thought to myself that surely they would have a loaner car for me? They have so many cars on their lot, too many to count. Raleigh has another TSC and I am sure they have plenty of cars as well. She told me she does not have a loaner car for me. They could not give me ONE loaner car to drive after THEIR battery pack died after 41000 miles. REALLY??? And I am 710 miles from home but yet these cars are promoted to drive anywhere in the country with peace of mind? Terrible, horrible customer service. Cost me almost $700 by the time I paid for Uber rides, rental car, plane ticket to fly back and get the car (used flier miles but the ticket was a $267 value but not the point). The lady did not tell me about any sort of reimbursement or Uber credit program or anything after she told me she did not have a loaner. She made me feel like I had to beg. They put me off and gave me a huge run around. I had to text them on the app and call them numerous times to get my questions answered. I even had the Pensacola manager go to bat for me. If it wasn't for him, I don't think I would have gotten reimbursed for anything. The car was ready and refurbished battery replaced by the next Thursday but they did not bother to charge it up to 100% like I asked. Me being the fair person that I am, only asked for half of what I spent. I think I asked for $325.00 and had to send them all my receipts. Just yesterday 9/19/2025 almost four months later, they sent me a check for a measily $80.65. What an insult. If i didn't love the car so good, I would give them ONE STAR. So, I have a lot of friends and friends on Facebook and a couple of people wanted me to give them updates about whether I still like the car, etc.. Will tell people...

This was my first time bringing my Tesla in for service, and the experience has been very disappointing. I have always kept my car in a garage, so the issue could not have been caused by rodent damage. The problem was present since I purchased the car and should have been covered under warranty.

I brought my car to this service center twice. During the first visit, they did not charge me and attempted to fix the issue, but the actual problem was never resolved. When I returned for the second visit, instead of addressing the original issue, they suddenly claimed it was rodent damage and charged me a significant amount, even though the car is under warranty.

After this service, my car developed even more issues: “Sentry Mode turned off due to Sentry system error,” “Park Assist unavailable,” and the left turn camera completely stopped working. This has now become a safety concern since I cannot see the blind spot.

Not only did Tesla fail to fix the original problem, but they also created new issues and charged me for it. This kind of unprofessional service is...

As far as Tesla as a company, it's wonderful. Great vehicles, solid performance and ergonomics. As far as the Raleigh locations, it's not the best though. I'm not trying to put anyone beneath the bus but customer service is lacking in a lot of areas and even some management. I feel like because it's not your normal type of sales position or service position that the people who work there are not fully equipped with the knowledge that they need to have. Don't get me wrong. It's not going to deter me from having Teslas because basically all I do is order them online and pick them up in the store. But it's the fact that when I take my car in for service I want to feel like it's in good hands. The location off of Capital boulevard is lacking the most. I hold a high standard as I've been in many customer service positions at high levels but when I say I mean no hate toward anyone at all. I just want things to be professional...