Urban Air Trampoline and Adventure Park

If you had asked me before August I would have said go and take your kids what a fun place. Fast forward to August 6th I brought my four grandchildren there for a fun day. All was going great until about 3 hours into the visit. My eldest granddaughter (who is afraid of heights) decided she was going to try the sky line ride (not the real name for it) her cousin was going as well. My grandsons were in the adjoining play area. My grandson (her brother) was in the play area with only a net separating him from his sister as she was going to depart the sky area where you jump and start the ride. As normal she got scared and decided not to go. I'm at the ground level looking up telling her it's ok she doesn't have to go. I can hear nothing as it's so loud in the facility. I observe her speaking to her brother and see now two tall male boys one on each side of her. I thought it was odd as she's "tried" to do this on each visit. Well this goes on for a solid 5-8 minutes which is a very long time for no one going on the ride. The boys are speaking to her but I'm unable to hear anything and limited as to what I can see. Fast forward 8-10 minutes and she comes down thru the entrance to the ride. She is hysterical crying and runs out of the building (her grandfather is with her) in only her urban air socks. Her brother and Cousin both tell me what happened. During the time that the employees are on each side of her they were telling her that she couldn't get off without going on the ride first, that she has to go or they will push her off the edge (they did not touch her person) they did touch the harness and rope as to make her feel like she was going to fall and to intimidate her. She looked back at her younger cousin(8 yo) asking to please help her. The employees didn't stop and my poor young granddaughter of 10 years old was Berated by them the entire time. I felt then and still now feel absolutely suck to my stomach over this.

I absolutely went right up to the desk and requested a manager. A gentleman appeared seemed appalled about this and apologized to me. He then asked for my receipt (I thought to see the time I was there) and he did reverse my charge for the day. I told him that I felt more needed to happen with the two staff members. He did bring them both into the office separately to "talk" to them. I said something to each about how proud their mother would be a grown man treating a child like this. To which they both laughed and seemed to really enjoy what they had done. After there talk they went back to work only to a different area of same ride. As we left, The manager then gave me a business card with the general managers name along with both employees names.

Two days pass and I call and leave a message for the GM. No call back at all. I call their useless corporate office who is only interested in booking a birthday party. I speak with a lady there explain everything and "someone" will get back to me. No one has. Two days ago September 1st I call spoke to another manager who assured me that he was going to look into this call other managers and owner and PROMISED to call me later on that day. I'm not shocked nor should you be by the fact that I've heard nothing.

There isn't any place around quite like it. This place is fun and can be wonderful. However. No matter how old your children are you need to be actively participating in order to have any level of comfort of their safety and security. My granddaughter is the sweetest kindest quietest of all of my grandchildren. They violated our sense of security. They put her in fear of her safety. She's a Girl Scout and they had a cookie rally there last season. If they do it this year there we can't go understandably she won't return and I don't blame her at all. If you choose to go to this establishment please be aware of how these employees acted and treated my family. The staff clearly knows the management and company won't do anything to them no matter what.