San Jose Mexican Restaurant

Tonight we ordered dinner from San Jose via Uber Eats, as we frequently eat there and enjoy their food. We love their salsa, but on Uber Eats there is an option to order a side of salsa. I called the restaurant to inquire about how I can purchase additional salsa, other than the small 2oz cup that they regularly put in their to-go orders. The lady that answered the phone stated that if I would tell her my name when she saw the Uber Eats order come in that she would be sure to put extra in the bag. I told him her I was happy to pay for it, but she insisted that it was not a problem. I thanked her and proceeded to place my order on UE. We ordered three meals, plus an order of cheese dip, and an order of pico de gallo. I even put a note in the comment section requesting that they include extra chips and salsa in the order, to prompt the lady that I spoke with to remember our conversation. When the Uber driver delivered the order, there was no salsa, no cheese dip, and no pico. I attempted to call the restaurant 6 different times to let them know that the items were missing from the bag and that I would like to come pick them up instead of requesting a refund from the app, as they were the main items that I was really wanting. However, there was no answer any of the 6 times I called. My husband and I drove to the restaurant to retrieve the missing items, with the receipt in hand, only to be met with belligerent behavior. The woman we first encountered accused us of lying, stating that she had packed the order herself and knew that it was included in the bag. Why would we drive all the way up there, leaving our fresh, warm food at home, after paying for Uber to deliver plus paying a $10 tip to the driver only to get more cheese dip and pico? Makes no sense. Then they accused the driver of taking the items. My husband explained that the bag was completely full and tied very tightly and that there was no way that the items had ever been in the bag had it been opened. They initially tried to refuse to give us the items, however the manager finally agreed to give us the items because another patron of the restaurant was very upset with them at the current state of the bathrooms in the restaurant and how filthy they were. The employees were extremely nasty, using expletives when speaking to us, and raising their voice from the moment we walked in to let them know what had happened. Additionally, they refused to give us the salsa without purchasing it even after we had to drive up to retrieve items THEY left out. We paid $5.55 for the salsa and left. We did enjoy their food, so it’s extremely unfortunate that their employees’ behavior has caused us to never, ever patronize this restaurant again.