AUDIO916 — Attraction in Rancho Cordova

BAD CUSTOMER SERVICE! I when to Audio Solutions and meet Vincent to have alarms and stereo install in two of my work vehicles (cargo vans) this cargo vans had electric brake controller systems installed way before the alarms or stereo installation, everything when well with the installation and new accessories working the way they should be. A few days later one of my employees came to me and told me that the brake controller system on one of those (cargo Vans) was not working and I when and checked myself and he was right, well we were really busy at that time and I did not took the time to call Vincent at Audio Solution shop to tell him about the issue and a couple of months when by, so I recently when back and I explained Vincent and one other guy at the shop what was happening with the van and if they would take a look what was wrong with the Brake controller system or if by mistake they touch cables that could caused the problem without intentions off course, because I knew that nobody else had perform any electrical work on my vehicles beside Audio Solution Shop. Vincent first reaccion was defensive after I explained the problem and he's start telling me the way they do things at the shop and if there was a problem that they have to charge a fee to check or diagnost what was the problem on the vehicle and then charge to repair it, I was like really! That is not the way to treat a customer who spend about $1,200 hundred dollars on new equipment + accessories and I'm not gonna lie I got upset because he didn't even acknowledge that first: I'm a customer, second: I was not asking for a free job, all I wanted was they to check on the work that they had performed and make sure there were no errors with the wires for the brake controller system and if that was not the case I was more than happy to pay for whatever the fix would be. Littlely he was arguing with me and keep insisting that he was gonna charge to check on the vehicle not taking any responsibility or even stand behind their work. I will not go back or recommend to do business with Vincent and Audio Solutions base on his approach and customer service, he made me feel like I had no point that he was right all along, kind of humiliated at some point and at the end he said shamelessly I'm don't wanna lose you as a customer... I was you already did. Really disappointed and left down by Vincent at...

I live in West Sacramento and saw this place had great reviews. I am guessing the people who wrote these reviews are personal friends or family. If you have a new car DO NOT allow these people to install your new amps,speakers or stereo! Trust me! They burnt up my brand new amp and said it must have been burnt up before I gave it to them because I removed it from the box before I brought it to them! Then told me if I didn't buy an amp from them that night and I had to be another installation fee since they were finishing up my speakers that night!!! This cost us $200 during Xmas week which was a hardship! Then drilled a hole in my car's console without asking!-and it was a crappy job all jagged around the edges!! They were supposed to drill a hole UNDER the dash so you couldn't see the bass knob-now it sticks out like a sore thumb-in my new cars console! The worst is the hiss you can hear over the speakers from the amp that is constant when the radio is on or off.You can even hear the hiss during the songs. When I first called them they brushed it off blaming the fact that I left the factory stereo which is such a cop out! I took it to another stereo shop and they said no way! The problem was they didn't correctly run the cable to the ignition or was a bad hi.low wire. SO we took the car back to the shop and demanded something be done about. The owner was there and wanted to know what was going on. He looked himself and said the cable they used was OLD! USED! He then directed the staff to take the wire out of his own personal car(the boss's car) and put it in ours! He said they didn't have any new cables yet! OMG!! REALLY????? The hiss isn't as bad as it was but I can still hear it...now it makes a pop every time you turn the ignition on to the car which wasn't there before. VERY UNHAPPY-I do not recommend this place-not professional...

I had them install a sub and an amp. When they did the install, the tech didn't re-plug a sensor in, which caused the push button start not to work. Instead of double checking his work (like you or me would do when you break your car), they just removed my push start and tried to sell me the failure. Greg told me to sue him if I didn't like it, and claimed it was a recall on the part (which it is not, I have been to the dealer and know for a fact what has been done to my rig), when it was clearly his techs mistake that caused the error. (I have noticed in the other reviews as well that when they botch a job like this, they try and blame the parts/vehicle.) It took me 10 seconds to fix, once I got it home. 5 seconds to remove one panel and 5 more seconds to recognize a missing connector. When I reconnected it, the push button worked fine. Weird flaw on Dodge's part that a sensor in the trunk can affect the push button start, but it doesn't excuse the complete failure from Sean the installer (not pictured on the website) and Greg the salesman or owner or whatever he is with his "30 years of experience". I could not recommend this shop less. High markup, zero transparency, they can't/won't/don't tune the system their installing, and and no one there was ever seen wearing a mask. Greg is every salesman you have ever dealt with, all talk, no solution and if it doesn't work for you, well you can just sue him, as he'll tell you. Absolutely repugnant shop. This stuff never happened when I went to best buy. Those guys know how to install subs. This is just my experience, but you really aught to shop around before settling on this place. They might break your car and then tell you...