GameStop — Attraction in Rich Township

I placed an order online for my friends gift for his birthday, he saids the game onepiece warriors 4 is not working and he tried it out five times after washing the disc off. It's been in the little yellow disc the whole time when I recieved it and gave it to him by October 23rd and I don't see why gamestop didn't put it in the actual game case so that was kind of strange and that could be the proof as of why the game wasn't working as if someone knew about it and be stupid enough to not have some sense and throw it out! Not only that but I really didn't get no assistance with customer service because no one ever picked up the line and I waited on the phone for 15 minutes for nobody not to answer for customer service! Then I can't even get a refund for the game when it literally doesn't work and I try to requested the refund shopping online can be a pain and I giving a bad review I wish I could give 0 stars because this don't deserve any stars but you guys need to test these games before even stocking them I will be calling soon to talk to...

Lack of Honesty Regarding Exchange Policy

As a PRO member, I regularly purchase warranties for controllers to ensure hassle-free exchanges. Last month, I exchanged a controller under warranty and bought a new warranty for the replacement.

Recently, I called the Olympia Fields store to exchange a PS5 controller purchased within the last month. The store manager claimed I had only 14 days to return it and would need to buy another warranty. I informed him this was incorrect, but he insisted it was the store’s policy and suggested I go to another store if I disagreed.

After contacting two nearby locations, I confirmed that the actual policy allows 30 days for exchanges. The manager was dishonest, and although I resolved the issue at another store, this experience was unacceptable. As a publicly traded company, GameStop should ensure consistent policies across its stores. I will not return to the Olympia...

I walked in after somebody just received a refund n asked to buy a charger the black guy with the dreads ask me what xbox charger am i looking for rudely i say whichever is the newest i proceed to say i dont know he carries on about me not knowing being aggressive n adamant on telling me which one it is when im telling him. I have the most recent his attitude n disrespect was just absurd n then he has the nerve to tell me im the aggressor n i should calm I simply just turned around n walked out i dont know if it was because it was a Sunday or the refund bothered him before but just his whole demeanor was giving he shouldn’t be working for this establishment i will not be purchasing anything else from this store location the guy was a black chunky...