Planet Fitness — Attraction in Richardson

This place is a nightmare. Avoid at all costs. I joined Planet Fitness last February, when they put out a promotion to join their new facility. It seemed like a good deal, and it was the last day of the promotion, so my wife and I signed up. We went to use the gym and were disappointed to see that it was still being built. There was construction equipment everywhere and they were nowhere near ready to open up. Came back again a few weeks later and it was still the same deal. What a great deal! We had a membership for a gym that didn’t exist. A few weeks after that, we drove by and the construction was still happening, so we decided to go use another facility. The other planet fitness would not accept our membership, due to it being only for this specific location. They said one of us needed to upgrade our membership. I said fine, and upgraded my account. We then worked out for the next hour and left. Life happened and I found that I did not have time to keep going to the gym. However when I signed up I was told I couldn’t cancel for a year. So I waited a year. Paying $27.11 every single month. I went in a few weeks ago after the 12th payment and was told by Cato that I had to wait until after FEBRUARY 4th or they would charge a cancellation fee. So I waited some more. It is February 13th today and I went in to cancel my membership and Cato said the same thing. I will be charged a cancellation fee. I said, that wasn’t right, you told me I could cancel after the 4th, and now Cato is saying that I have to wait until March 7th. This will involve me paying for another month at this dump. I asked to speak to a manager and out came Cliff. Cliff told me the same thing and while we were hashing it out Cato stood behind him and even started laughing at me. The other associate, whose name I did not get was also smirking, because they knew exactly what they were doing. It’s not right. They offered a service that I paid for and they were not able to provide. Then tricked me into a contract, which I honored. Now that I am trying to be done with it, they are still trying to squeeze more money out of me. I have given them $325.11 of which I have not utilized there services at all. I then realized that Cliff was the assistant manager and asked to speak to the manager Kiara. Cliff said no and then asked me to leave. So I left. Do yourself a favor and join either of the other 2 gyms...

The only reason we go there it's open 24 hours. I have another membership at another gym that caters to a higher taste of group of clients, and that caters to older croud more mature. But they are only open til 9pm on weekdays and 8 pm on weekends but on the average they know what they are offered. Im am getting tired of being pestered by an employee at midnight that walks around around 3rd shift spying on to see what my husband and i are doing. We are 50, Im a 3rd gen body fitness sport health individual.we have been working out for 20 years. Im old school body fitness seasoned into bbf. Now this has been very annoying, and recently happens all the time we go around midnight. Im very focused and disciplined at my goals and level of fitness to know what the hell im doing. But this employee is always walking around spying on clients is ridiculous. And last night was the pits. He told my husband who was waiting for me to finish my last part of my work out routine abs on a mat . My husband was done and he was on his mat stretching because he has a knee sport injury recovery. We'll that guy came and told him not to fall asleep because he was going to get him in trouble. What the hell was his problem? I've seen tons of younger clients that lay on their mats yaking or stretching for at least 30 minutes. He doesn't harress them about falling asleep. One more time and we are just going to our favorite location in Carrollton. Even if it's too far. This employee is new. But spying on clients over 50, is either disrespectful or plainly target because of our age. He came and told my husband not to fall asleep. He came over to see if he was literally asleep on mat after his last back stretching and i was wrapping up my evening routine with abs. So any one who is over 40 I wouldn't recommend this location going to working out your routine located in Richardson. The day staff has a more respectful employees. But we both work during the day. The day staff, they mind their own business and don't make one feel like we're at your senior care or gym-boree...

So this happened to me at 4:00am at the gym.. on January 12, 2024 A man walked into the 30 minute workout room I was in and he said Hi, I was polite and said it back. Then I went about my business, he sits on the machine infront of me. He then goes "you having fun?" I was like sure yea and put my airpods back in and then i see he is still talking. Then he says "Can I see some booty" he was holding his phone the entire time; I am more than sure he was recording , so I immediately knew he is a creep!! I made him repeat himself I kept acting like I couldn't hear him. I said "No, I'm married.. my husband is actually over there." he got up and left but I was scared and I lied just to get him away from me. I went up to a random guy I see at the gym every morning and told him what happened. He was like I will keep an eye on him, just comforting me. That creep went and harassed another girl. Sat right in front of her while she was squatting, he scared her and she went straight to her mother. She was looked like a minor!!! He disappeared after that, I went around the gym to tell all the girls who were in there to be careful and gave them a description. He was a light skin black male, about 5'9 bald. was wearing a grey sweater, light wash jeans. I approached the staff member and he didn't even see the guy come in nor scan in. He was a whole random fool from the street and he walked in clearly to do something evil. I am never going back to that location. It is not the first I come in and no one is around the front desk. How are we supposed to feel safe. This could have definitely led to something worse. Women and men are vulnerable, some even shower there can't imagine if he would have made his way into the restroom. If I would've shown that man a sign of weakness, I definitely know he would have tried to do something. He was so close to me. Also he was groomed, clean, his pants even looked ironed. He looked like he woke up & got ready for the day. Men & Ladies stay on high alert. Not even in a public gym...