Quiggly's Clayhouse — Attraction in Richardson

I had an extremely bad experience at Quiggly. My friend and I did the pottery wheel for her birthday, and there was trouble at every step in the process. First during the pottery wheel, the instructor said that the pottery would be ready after 2 weeks. The website also said 2 weeks. After 2 weeks passed, I called 2x and there was a busy tone. That was ok. My friend and I still decided to drive by to paint the pottery. At that time, I was told it wasn’t ready and the story changed to “It takes 3 weeks for pottery made.” If it wasn’t ready on time, that’s completely ok. I understand things happen, BUT there wasn’t any actual accountability on their end. That day, my friend and I were clear about wanting to come and paint the pottery, and then have it shipped after drying. We told the staff we were more than willing to come back a week later to paint our pottery. Week past. This time I made sure to talk to staff to make sure the pottery was ready b4 the long drive. So glad I called. This time, I was told the pottery was no longer at Richardson, and instead was in Fort Worth. The reasoning was because they planned to ship it. Considering we were with the staff in person the previous week about wanting to paint, how could there be any ambiguity????? If there was confusion, there was already time for them to fix it. Then I was told if I wanted to paint, I could drive to Fort Worth or they could ship it back to Richardson. Why would I drive to fort worth when I was never at that location in the first place? Then my friend and I waited for the pottery to be shipped back over to Richardson. For the painting process, good customer service was not there. Once we got our pottery, the staff personnel just walked away. I had to raise my hand and get her attention again just to ask for the simple introductory instructions. “Hey, This is our first time here. Can you please tell us what we are suppose to do.” Then we got the full instructions. (However, This problem may have been staff dependent because another customer came in and was immediately given the correct instructions). 1 pottery had a crack inside before painting, but we was told it would be okay after the painting and drying process… Fast forward to today, I was finally able to take my pottery home. It was all wrapped and bagged when given to me. Upon inspection at home, there were 2 issues. 1 of my pottery pieces was obviously, completely broken and damaged after the painting. It is very apparent it was put together by the staff possibly before sealing. The decent thing to do would have been to tell me at pick up instead of sneaking it by. There’s visible cracks throughout the whole thing. Most likely just didn’t want to offer a refund. 1 of my friends pieces also has a chipped piece as well that wasn’t glued on. I know mistakes happen, but there was a problem with every single step. This will be my first and last experience with Quiggly. I will no longer recommend it to my friends and family. Previously, I was excited to tell my family I found a new pottery place for them to try. Now, I no longer feel comfortable with them going because of this experience. This process was much longer than it should have taken, and only left us frustrated.

UPDATE: 7/24/25

Overall the process took 2 months. My Pottery Wheel day was 4/11/25, and I didn’t have the pottery in hand until 6/10/25. The owner replied to this review asking me to email. I emailed and provided my cell number. The owner kept texting to reschedule when she would contact me that week. After all of that, she never actually contacted me to “make it right” like her response below said. Over a month has passed, and I never heard back at all. 0/10. I do...

I’m really disappointed with my experience at Quiggly's Clayhouse. I booked a large pottery wheel party for my group, and while the pottery-making itself was enjoyable, the lack of transparency and communication afterward created a lot of frustration.

To give some context: the adult pottery wheel party included the creation of 2 clay pieces per person, with an option to paint them after the initial firing and before they got clear glazed. My group made a total of 26 pieces, and since many of us were coming in from out of town, I informed the staff ahead of time (and reminded them during the event) that most of the pieces would go straight to being clear glazed since many of us were unable to go back and have them painted. The staff had even noted on the receipt which pieces would be set aside for painting and which ones would be clear glazed.

After the party, I followed up about the pick-up time, and they initially told me the items would be ready in two weeks. However, I was later informed that because they still needed to go through the process of clear glazing most pieces, it would actually take three weeks. Totally understandable since drying + firing + cooling + glazing time can add up.

Fast forward to the three-week mark, I called to check on the pieces, and I was told they were ready and I started my drive to the establishment—only to later receive a text saying the items actually hadn’t been clear-glazed yet, and that some pieces were now missing.

Krystal, the owner, was apologetic and gave me her personal number, even promising to bring the pieces to their Fort Worth location so they could be glazed and ready for pickup sooner.

Since we were already at the establishment, I was able to identify the missing items, and the staff assured me they would keep me updated and that I should expect an update within a week.

After nearly 1.5 weeks with no updates, I followed up with both Krystal and the studio and got no response. Phone lines were busy - but I figured they were just settling in after the holiday weekend. Eventually, I was able to get a hold of someone and was told everything was ready. I drove back today, only to find the pieces still unglazed. Given that I'd already made two additional trips and spent hours driving, I took everything as-is. All I was given was a "Sorry about that."

I also asked if the missing pieces were found and was told everything was accounted for. However, when I got to my car and did an inventory to double-check, I found a piece was still missing. When I went back in, I was told it likely cracked and was thrown away. Thankfully, they did offer a credit to remake that piece - I just wish I didn't have to be the one to point it out.

For a $600+ party, the lack of communication and accountability was incredibly frustrating. I appreciated Krystal’s initial response, but being available and following through matters more. I shouldn't have had to keep chasing for updates, only to get no-responses or...

Edit: After the owners response below I tried to reach out and got no answer. We personally went to the store since my piece was withheld from me after I was refunded (which I understand why) however the owner said that they would refire the piece and when we came to talk to them, even tho the owner said they had my piece, they had thrown it away. I will say they gave me a gift card to make it right. The staff was very friendly and did everything they could to help which I appreciated, however that doesn’t change the fact the owner doesn’t know anything about what actually happens in store.

I went here to do a glass fusion and once I was done with it I was told they hadn't had many glass fusions and it should be done the next day around the afternoon. I call the next day in the afternoon after hearing no news and get told they forgot to put it in but it should be done the next day. The next day rolls around and I'm in the area so I call for an update. I'm then told by an associate that they haven't had any glass fusions done since October, even though mine was done in November, and that she could not tell me when my piece would be ready. At this point I'm worried but decide to give it some time. I call later on and I'm told it will be ready the next day once again. I receive no call the next day but decided to wait one more day. Today I could not get anyone to answer the phone so I went up there myself just to be told that it was completed yesterday but I hadn't revived a call or text telling me it was complete. When they handed me my piece it looked nothing like what I had left with them. Pieces were missing, some had fallen off, and multiple pieces of glass were slid out of place. I wouldn't trust this place with your...