Geek Squad — Attraction in Richfield

We were the victims of a phishing scam just before Christmas. A fake website with a fake geek squad phone number. The next day we took the laptop involved to the Richfield Best Buy. They could not have been more responsive. The door greeter immediately got both the store manager and the regional manager involved. They heard our story and involved the site manager for Geek Squad. He took our information and the laptop. They ran a deep test and removed a bad program. They then advised us to bring in our other computers one at a time to have those checked. Which we did. I even brought in an older laptop. They helped update it for a small cost in parts, so now I have another serviceable laptop. In all it took about a month to get it all done. At every appointment, they were timely and very helpful. They were very reassuring. What started out as a potential disaster became a net gain. I have had Total Tech support for a few years as kind of an insurance for all the possible tech disasters. This year I have definitely gotten my money’s worth. Special shout out to Joe and Zane. They were great. I kinda miss seeing them on a...

I came in with a shattered back screen and scratches all over. we waited 5 minutes extra for our appointment because the agent was working with someone (probably without an appointment) new to iPhones, and when he went to help us he started complaining about how that guy wouldn’t let him help the person and got frustrated with it. He spent 20 minutes running a “diagnosis” on it and we found out that there is no available phones of that kind that is available, which is fine, no worries. But what makes me mad is how he wasn’t able to find the Best Buy network right away, and immediately jumped to the conclusion that my phone was the issue and was acting weird. I said that it might be my antivirus and he was very surprised saying “you have an antivirus for your IPhone? Apple is very secure so you wouldn’t need one” BRO WHAT ARE YOU TALKING ABOUT?!?? How can you be an employee at one of the bigger tech companies and not know about apple’s antivirus being as helpful as a toddler defending the president of the united states. 0/10 would...

Bought computer from Costco 4.5 years ago. Use it infrequently due to work computer use and cloud-based file management. Couldn’t download files on it with Virus Scan Failed. Exhausted online community rooms. Exhausted 5 different fixes online agent gave me in writing after he booked me an appointment. Showed up for appointment, sat down for 45 min with agent Appoloni who is a nice guy, educational, and fixed it while also looking at registry and scanning for corruption. Asked how much and nothing. I offered to pay $50 and wouldn’t accept. Best Buy has my next laptop purchase later this year and I will pair it with Geek Squad Total Tech package. Message to Best Buy leadership is Appoloni is exactly the employee I would hire. When Delta Airlines asks you the single question at the end of your calls, “Would you hire the person that just handled your call? 1 for Yes, 2 for No.” The answer is “1” all day long for Appoloni and Geek Squad. I’d hire 100 of him. Great service over 20 years. Thanks. You saved me big time for an event I...