Chipotle Mexican Grill — Restaurant in Richfield

I get it, the food is fresh and the kids love it. There's a pandemic, the world is upside down. It has been two years since the pandemic closed your dining room, you should be doing better at running your restaurant in 2022.

Showed up at 5 p.m. to pick up meals for takeout. The place was busy. Good sign for the ownership. Seemed to be plenty of people working.

We waited for the slow moving line. It was our time to order. Nope. There was an online order for five meals. And those had to be prepared before I, a customer who showed up at your door, could place my order. I get it, your restaurant wasn't built for assembling online orders and in-person orders. Figure out a better way. Don't make me stand there and watch two people spend three minutes assembling five meals before I get to place my order.

We had four meals for take out. It was a bit slow when our time came, but they got it done. Cashier rang them up, we paid, all is great, or so it seemed. As the last burrito is wrapped up, with three meals in the bag, we stand there waiting for the cashier to load the fourth burrito and send us on our way. Inexplicably she does nothing. We ask if we can get that fourth burrito, sitting there ready to go, so we can take our food home. She checks the receipt and confirms we paid for four meals. Yeah, we knew that, give us our fourth burrito.

Instead, another dude comes over and looks over the receipt and the contents of the bag, making sure every item in the bag is correct. Finally we convince them to put the fourth burrito in the bag so we can leave. This was 45-60 seconds of our life, but idiotic and pointless. And we need to pay people a living wage to do this work? Maybe we do. I didn't think it was that hard, but I haven't worked at a fast food restaurant in a long, long time.

Sorry, not coming back to your restaurant again if I have to go through all of that for the privilege of buying your food. Maybe it's not always that way, but I'm unwilling to spend another $40 to find out.

Food was tasty, so no complaints about that. But there are two components to food service. And your restaurant failed the...

Saturday June 1rst around noon. Hungry and looking forward to having a yummy lunch. There weren't many customers eating inside, and there wasn't a line to order. No line at lunch time for Chipotle in the twin cities metro is rare. The young woman behind the counter greeted us with a look that should have made us turn around and walk away. The rest of the employees seemed to be in a back corner arguing about who's job it was to be working at their job. We did get a few employees who peeked around the corner, looked us in the eye and proceeded to ignore our willingness to make their paychecks possible. As we had our orders filled, a line started behind us. The young woman who was fixing our orders started to make the other orders from the line of customers behind us. While waiting to pay and enjoy our food another employee came from the back and instead of ringing our orders she asked the woman who was trying to help everyone a question about an order. And after 10 minutes we finally were able to pay. And once we had our food and went to get napkins the full extent of the management training style came into view. In this photo you can clearly see that the napkins are empty, trash over flowing, unswept walking paths, piles of dirty dishes, and bits of food in the plastic utensils bin. I was needing to use the restroom, but I had a paranoid feeling that there wouldn't be enough antibiotics to help with whatever I would catch from touching the door. I wonder just how bad the management is here. I've never seen a Chipotle in such a disgusting state of embarrassment. To the young kids working there, get out now! The management team is setting you up...

This location is starting to develop quite the reputation for all the wrong reasons. I placed an order for pickup online at roughly 7:40 p.m. My order was not brought out until 8:50 p.m. I had initially arrived just after 8 p.m. I was surprised to find my order had not yet been fulfilled. My order consisted of 3 tacos, a burrito, & 3 kids meals. Nothing extravagant or too laborious. This particular location suffers from one major problem: dysfunctional managerial incompetence. There seems to be little to no leadership on the line. I did not observe any effective communication.

The only form of "group cohesion" I noticed was limited to the "food staging area" which proved minimal. Overall, most employees seem too lethargically apathetic to work together as a team. Each employee seems overly compartmentalized; too focused on doing one specific task while having little to no relevance to the big picture priority at hand simultaneously. Why is a crewmember doing closing detail in the lobby area at 8:20 p.m. when closing is at 10 p.m.? Anyway, I waited for about approximately 25 minutes before I asked a cashier on the status of my order.

I was told my order would be right out which translated into 20 more minutes. In total, I must have waited in the dining area for 45 minutes. On a positive note, I did manage to experiment with some theoretical physics equations on a few napkins to keep myself distracted from the worst possible experience I have ever had at Chipotle.

Get your act together guys before people in the broader area begin boycotting this location first & possibly...