Katie's Clay Studio — Attraction in Richland Township

I agree with the review posted below. I have been to Katie’s Clay Studio MANY times and the fact is Katie is just not that friendly. She comes across as pushy and I find myself trying to placate her and “like” me. I agree it’s a weird dynamic when I am paying her and paying her well for a service. I too have had to wait for refills or help. She will yell if you attempt to get something- that they will handle it and “it’s a full service studio”. She is often chasing her son around the studio or barking at her “camp” kids. One afternoon we were the only ones there and she and her camp kids and the only other adult coworker there plopped down to eat a pizza and ice cream sandwich lunch. Right at the next table for close to 20 minutes and basically ignored us while eating and licking their fingers (gross!). There is a party room- send the camp kids and one adult in there and close the door. Then the other adult can eat later or switch in and out. Parties also seem rushed. We have attended many - we attended one and Katie was barking orders to the parents and the party host ended up in the hall for her child to open presents. When somebody is paying you $200 for an hour and a half event you don’t need to rush them out the door to the point where you comment when they set down a bag on a table- there wasn’t anybody even in the studio or a party afterward. We have hosted parties/events at many other local paint/craft type places and there is one a hop skip and jump away from Katie’s that blows her studio away. Charming, owner is so sweet, nurturing and a natural born teacher and you feel comfortable instantly and not like an imposition. Oh, and don’t get me started on when we approached Katie’s Clay Studio for a charitable donation of a small gift certificate for a local children’s organization. You know from the same area where most of her customers/income comes from. She said “no” rudely and snapped that she couldn’t give to everybody so the answer is always no. Hmmm- ok. Great attitude! There is certainly a way to graciously turn somebody down and well this wasn’t it. At our next meeting in front of about 30 parents/families we told them that we had been rudely shot down. Guess that $25 gift certificate was worth that word of...

Went to the studio on Sunday September 8th to tie dye with my daughter, I choose the studio because I did not want to deal with the mess of it at my home..staff was not very friendly as we went back to tie dye the women hands me a piece of paper with wash out instructions including “it will stain your tub” which is why I was coming here per the website (I would upload photos of this if I knew how) which says that for $3 per shirt they will have shirts washed out within 3 days so I say to the women I thought you guys wash them out..”no” is all I got back. So we are checking out and I say I was told you guys wash out and still insisting they don’t for about 15 minutes and even calls someone and finally says “we’re going out of town so they won’t be done for 3 weeks” as my daughter is crying because I promised her we would only not have them for 3 days I pay and leave in 3 weeks I am given 2 days to pick up the shirts or wait another week..so here we are a month later and I finally got the shirts back and one of them which we exchanged messages about colors was supposed to be all blues but is in fact blue and green! Overall, a $50 experience I could have lived without and will not use the...

Cool concept, neat projects, not the most pleasant experience otherwise... I've been to KCS at least 10 times. I've been there with friends, family, adults, kids, and even on my own. Katie is often engaged with several customers simultaneously, and consequently seems to be impatient with some of them. If you're painting, and she's busy, don't try to refill your paint on your own; the reaction will likely be negative. Just realize that you'll have to wait as long as it takes for her to finish her conversation with someone else before you can get a refill. I've literally been there for 3 hours trying to do 90 minutes worth of painting. I've got no idea why she is often so unfriendly when I've bent over backwards trying to be nice to her. It's like some weird customer service reversal where I pay for projects and try to say and do things to make her respond in a less snippy way. Anyway, that's why I quit going there last year. It's also the reason my family and my friends...