The team at two different Mattress Firm stores really helped me learn the intricacies of mattress differences among various brands. Sending a shout out to Michael at Gibsonia who worked with me on two of my visits, John that location’s store manager, on one visit and Kyle at the McKnight Rd. location on one visit, as I went through this learning journey over several days. They each contributed different pieces of information that combined answered all my questions and me ultimately buying the mattress. This education helped me make my buying decision with more confidence. So that when I finally selected the TEMPUR-LuxeBreeze Medium Hybrid 13" King size, I'm certain it will be everything and more than I expect in a mattress. And, by the way, I purchased the TEMPUR-Ergo ProSmart Adjustable King Base to be sure I maximized the comfort of the mattress with the enhancement features that frame provides. Yes, it's a big investment, but given most people spend something like 30% of our time sleeping, I believe it's worth my investment. I believe you can't go wrong if you're shopping for a mattress/frame by making Mattress Firm in either Gibsonia or McKnight Rd. your ONLY stop for...
Read moreWe worked with John at Mattress Firm in Gibsonia. He listened to what we said we looking for, a firm queen-sized mattress. John gave us each a pillow and had us lay on several brands of firm mattresses. John also had us lay on firm mattresses on top of box springs and adjustable bases for under the mattress. We chose a Beautyrest Pressuresmart queen-sized firm mattress and a Sleepy adjustable queen prime base that we preferred. We got a very good price for what we purchased including a protection plan for the adjustable base, which we have never used before. They were in stock and are set to be delivered in two days. John was very informative, polite, hospitable (offering us water and snacks) and dpent a generous amount of time with each of us. Later that day we called John with a question about the base and he was able to answer...
Read moreWe just purchased our third mattress from Mattress Firm in Gibsonia. Our salesman, John, was great. He took time to explain the difference in the various product lines, gave us the time we needed to thoroughly try out each mattress to ensure we bought the best for our needs. He gave us a very competitive price and respected our needed to mull over the choices.
Mattress Firm stands behind their products. We had an issue 10 years ago with an old pillow top and they warrantied the product and gave us full credit to move into a Tempurpedic. We were in the market this week to move into a larger bed and we have confidence in making an important purchase from Mattress Firm.
If you need a mattress, I recommendation talking to John at...
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