Target — Local services in Richland Township

I'd like to thank Kara today (07/12/2022) for being such a wonderful Target employee, and shout-out to her supervisor, Nick for making a coupon exception.

Today is the start of Target deals day and I knew they would be busy with online/in-person orders. I was looking at the Target App and noticed that they had a KitchenAid Stand Pro Mixer on sale for an INCREDIBLE price but of course, as most things on their website/app, the matte black color I wanted was only available in a few stores around me - not available for pick-up or shipping.

I had called a previous Target and they had said that although the app shows 1 available, it wasn't. I had called this store in Gibsonia and spoke to Kara (I guess in the kitchen/electronics department), and had given her the DCPI number from the app. She was able to go to the shelf and hold the item for me at customer service! This thing was heavy too, and I was traveling over 40 minutes to pick it up.

When I had arrived, I was greeted with a smile from an employee. I took a quick look around at Bullseye's center and let me tell you, it was one of the most organized and clean Bulleye's centers I've ever seen in a Target. Everything was in it's correct place and was just immaculate. I then proceeded to customer service where 2 women had asked if I needed help. They promptly found the mixer behind the counter with my name on it and got it in my cart.

Because I couldn't technically purchase it online (which there was an additional 5% off most* online purchases today, 07/12/2022 in the app), the customer service associate behind the counter did the price adjustment in 30-seconds, thanks to the exception from supervisor Nick, and I was on my way. In and out in less than 5 minutes total.

Such a great experience overall from Target's customer service from multiple employees, to inside and outside store cleanliness (the cart boy had a grabber tool, trash can/bag, and was picking up anything not in the trash bins), and to honoring the customer. It's so hard to find that at big box stores and I'm glad that Target still carries that integrity throughout the...

I have many reason for the 1 star rating. The biggest issue is a few months ago on a 95 degree summer day I noticed someone had left a dog in a car with only one window cracked and the dog was clearly in distress. I went to the customer service center and asked if they could page the owners only to be told that paging customers was against store policy... In other words its not in Target's best interest to interrupt "paying shoppers" before they get to the checkouts even if it means letting a dog die. Another issue is they never have enough cashiers and the front end managers will watch the lines build rather than open a register up and check people out themselves. *Fun fact, did you know they don't play music in the stores so shoppers are less aware of how long they have been shopping. Longer time spent in store usually...

I love Target. However more recently at this specific Target- Richland twp. I have had a bad experience. I accidentally rang up an item twice at the self checkout, the nice man said I didn't. Clearly on my receipt I did. In the past month, I have had three items ring up higher than the shelf price. A kit for patching walls, a storage basket, and the latest a book. I try to use Target circle on each transaction but then my Target card doesn't work when I pay for it, so the transaction starts again without my information for Target circle. I would say just in the last few months, I have lost $15-20 with higher prices at checkout and losing discounts from my circle. This is the second time I said to my family, Target is turning into Walmart with their...