Planet Fitness — Attraction in Richland

I have been working out consistently for about 2 years now afternoon and the morning, the machines are great for the most part, it’s really dusty and it has the dust smell in some parts of the gym. The bathrooms are clean but the locker room is always dirty, the smith machines are kinda stiff they need fixed, machines are always broken and they take so long to fix them, the paper towel towers are always empty after like 6pm-7pm the staff walk around with earbuds which is disrespectful and it’s hard to ask questions and stuff when they are just listening to music. The members are very respectful from the few I have had conversations with. They have the summer pass which makes so many teenagers get in huge groups and they use the machines for a long period of time. I shouldn’t pay so much for kids to come in and use all the machines, after the manager leaves I noticed most of the staff go on there phone. Josh in the morning was super helpful showed me how to do stuff and cared to help people, Belle is very disrespectful she is the only one that doesn’t say have a goodnight or greet me like everyone else. Belle is also on her phone a lot or she is drawing stuff on the job which is unprofessional. Belle I haven’t really seen her clean much. The spray bottles are empty in the afternoon for a couple of hours, they don’t tighten enough so they come undone a lot. The trainer is super helpful and he respects people and he has a heart for the gym, the staff guy with the raider shirt in the morning is super friendly he cleans, takes out the trash, IVE EVEN NOTICED HIM CLEANING THE BATHROOM 100% complete makes it smell good all the time. I JUST HAD TO STOP GOING IT WASNT A ENVIRONMENT YOU WANT TO STAY AT FOR LONG ITS LIKE A PLACE TO GET START FOR THE FIRST 3-6 months...

Seems pretty clean and I like the app showing the level of busyness so I can choose the best times to go for quiet.

UPDATE 10/20/2021 - Due to this being a bit away from my house and place of employment, I could not find a good time to fit it into mt schedule, therefore I needed to cancel.

I signed on during a special with no year long committments or anything so all that it stated was required was a written notification either hand delivered or mailed.

I sent this in mid September fully expecting to still pay for September due to the timing. However, I was also then still charged for October knowing full well I sent the notice more than a month previously.

I called and spoke with an employee who said she found my notice and would get my account cancelled and refund my payment that had just tried to pull that day.

Waited a couple days, nothing has been done.

I call again, ask for manager, explain everything up to now. She states no notice was ever received and no one can refund someone except her and she's not going to.

If the employee lied to me, HOW IS THAT MY PROBLEM??? So now I have a company continuing to charge me and don't know if I will ever get them to stop.

Do NOT sign onto this...

Do not join this gym. It’s basically a scam!!!

The equipment is a joke. Machines are constantly broken, and what they do have is mostly just cables. There are no real weights — no barbells, no squat racks, no proper lifting frames. If you care about weight training, this place will completely waste your time. On top of that, people sit on the machines for ages just texting, so you can’t even use the little equipment that’s available.

Summers are even worse. They give three months of free access to all high school kids, and the gym turns into a chaotic zoo. I couldn’t train at all and had to pay for another gym just to get through the summer.

But the biggest problem is their shady membership practices. Canceling is almost impossible. My friend tried to cancel and was charged the annual fee not once, not twice, but three separate times. She spent a month calling, visiting, and arguing with the manager. Hours wasted, nothing resolved. To this day, she is still waiting for a refund of the money they illegally overcharged. This is not just bad service — it’s fraud.

If you are serious about fitness and don’t want to throw away your money and sanity, avoid this gym...