Boot Barn — Attraction in Riverside

Extremely disappointed. I bought jeans for my entire family several months ago. I had to come in a make several exchanges because my sons and my husband didn’t like cut and/or color of what I purchased. No problem, after several trips back and forth, the tribe was happy with their selections. Unfortunately my 16 year old son got a defective pair of jeans. :( The Cody James button fell off and needed to be riveted back on. These jeans have only been worn a few times so I took them down to see if they could fix or replace them. The gal behind the counter stated that she would just sew it on if she had a kit. Seriously? At $6 a gallon for gas, don’t you think I would just sew it on if that was possible? Wes, the store manger was left to make the executive decision, replace them and stand behind the product? Or send me home? He sent me away stating that he found a receipt on my Boot Barn Rewards but according to the receipt I returned that pair of jeans. I clearly stated that I definitely did not return that pair, as they were in my hand. He said that my purchase must not have reached my reward card and without it he couldn’t replace the jeans. He could clearly see that the jeans are in great shape. My son is a skinny, 16 year old who wears his jeans too loose, so stress on the button is impossible. I guess Wes saved me a bunch of money as I won’t be shopping at Boot Barn...

First time at a Boot Barn, and apparently also my last visit to this location. Upon entry, I was greeted by… absolutely nothing. Four staff members were stationed at the front, deeply engaged in what appeared to be a riveting TED Talk about nothing useful. I stood directly next to them like an unpaid extra until I finally asked for help. The response? A blank stare and a vague finger-point after walking me to the aisle for my size, as if I’d interrupted state secrets.

For the record, I had no idea Boot Barn was laid out like a clearance Ross, so being told to “just look in the aisles” wasn’t particularly helpful. Website showed my size in stock, but shelves said otherwise. At that point, I decided my time (and sanity) was better spent elsewhere.

Went to the Moreno Valley Boot Barn right after, night and day. Actual staff interaction, actual assistance, and dare I say, actual professionalism. My recommendation? Skip Riverside unless your hobby is anthropological research on what happens when customer service...

Visited this location over the weekend and I was really disappointed( been coming here for years) Walked in with my family to 3 employees gossiping at the registers, no big deal. Next another employee was walking towards us, and passed us right by without saying a word. Someone walked in after us and they were greeted and asked if they needed help finding anything?? Okay..Went to pay for our items and the guy at the registered barely said a few words to us.

They were rude to the guy behind us as well. Hate to think that the color of our skin had anything to do with the way we were treated. Last time I checked, my money is the same color as everyone elses. They should bring back the old employees, they were always so...