Curl Fitness Riverside — Attraction in Riverside

Employees not trained to be professional. First, every time I enter at 5am the customer scan in is never on, never. From observation this could be to allow a majority of individuals in for free per the AM shift employee. Second, 2 weeks ago I experienced an incident of unprofessionalism and clear favoritism of another 'customer' by a employee named "Marco". I go in the early AM hours prior to work. I do cardio on bike first, try to situate myself in front of TV to watch local news. There is very little attendance at this hour, so much of the equipment is vacant. On this particular day, I situated myself in front of a TV with local news - I was clearly viewing the screen in front of me. 20 minutes later, another 'customer' with "Marco" tagging alongside him chooses a machine below the TV I am clearly watching, and "Marco" changes the channel for this preferred customer. There were 7 empty machines to the left of this TV that were all in front of other TV's that this customer SHOULD have chosen, so why was it necessary to pick and change the channel on the TV I was clearly viewing. I commented on the channel change with an expletive, both made eye contact with me and "Marco" walked away laughing. Such a professional. I confronted "Marco" prior to leaving, asked for Managers name ('Al Garcia'?). "Marco" stated it is not his responsibility to ask 'customers' regarding such circumstances as TV changing, however I confronted him regarding the male customer he did change channel for and he stood there with no answer. "Marco" made the assumption that his presence is not for customer service, at least not for all customers, just a select few. I will be contacting Corporate, I will inform the Manager, however that will accomplish nothing. Therefore this incident will be brought to Corporate to ensure equality for all PAYING customers. "Marco" and any other employee should communicate with all customers professionally on any/all concerns, issues, requests EQUALLY without favoritism/preferred treatment. "Marco" should have observed more, asked me (and any other customer in the area) if I/we were watching that particular TV/channel. Simple and professional. I suspect that a majority of the people that are in the gym at this hour are not paying customers due to the scanner is never on, which makes sense of the favoritism of some customers over others for "Marco". Everything I stated is factual and true. These employees need to be properly trained to respect and treat everyone equally, as well as conduct themselves professionally at all times with all customers. Corporate will be made aware, and if anymore discrimination, I will contact other...

Still trying to resolve an issue where I signed up for the basic $9 monthly plan online then when I went in and saw the facility and liked what I saw I asked to upgrade to the Premium membership. I was charged another enrollment fee (mind you, only 2 days had passed since I'd originally signed up online) and another "last month" membership fee. I asked the gentleman signing me up why and he had no idea. I proceeded with the upgrade because I was already there, ready to work out but I emailed them the next day and again today and have never heard anything back. I would just like to be credited for the extra money I paid. ( the gentleman signing me up was nice enough to discount the second enrollment fee but I don't feel like I should've had to pay a second one in the first place, and I also have two "last month" deposits.) Overall, the club is nice and clean. I am disappointed in the wifi that was part of the extra cost of the premium membership..I got better signal turning the wifi off on my phone to watch my shows. With their wifi, it kept freezing up and buffering nonstop...very annoying considering I paid for that password. I only used the massage table once, which is also part of the extra cost so it's just not worth it for me to have the premium membership. Hopefully we can get the issue with my money resolved soon.

UPDATE Thank you for addressing my issue and I hope to get it resolved soon. I do enjoy the gym and have never had any issue. The staff nearest the door greets me when I arrive and acknowledges when I leave. That's a...

I am writing this review to warn others about the terrible experience I've had with this gym. From billing issues to harassing phone calls, it's been a complete nightmare. First, they tried to charge me for an extra month even though I paid first and last month when I signed up. When I tried to cancel, they gave me the runaround and now they are threatening collections. This is likely a breach of contract. To make matters worse, I've been bombarded with unsolicited robo-calls at 8 AM every single morning. When I answer, there's nobody there. This is a direct violation of the Telephone Consumer Protection Act (TCPA) and is completely unacceptable. The customer service is atrocious. I was met with condescension, a lack of apology, and a complete unwillingness to resolve my issues. Excuses like "it's in Arkansas" are just a way to deflect responsibility. Being told I have to come in person or send an email to cancel, after being told on the phone the membership was cancelled is ridiculous. My time is worth more than having to jump through hoops to cancel a membership. I strongly advise against joining this gym. Their billing practices are questionable, their customer service is non-existent, and their harassing phone calls are illegal. Save yourself the headache and go...