Marshalls & HomeGoods — Attraction in Rogers

I purchased a rolling suitcase on 10/20/24 after standing in a checkout line that was stretched all the way to the back of the store. Super frustrating when you see employees just standing around instead of hoping on a register to get the line moving faster (12 registers and 4 open). The next part is my fault, I did not realize that it was 24 inches, and a carry on can be at max 22 inches. This prompted me to return on today 10/22/24. I walked in and stood in the line, again seeing multiple employees standing around while only 3 registers were open. Waited 30 minutes to attempt my return. I did not have my receipt, the tag that was on the suitcase was on the security tag and not the actual bag (which I told this to them). The male manager that came over I felt like was accusing me of stealing. I told him he was more than welcome to roll back the cameras to see me purchasing it on Sunday. I said you have the same suitcase back there on your shelf. He reluctantly said he would check. He then had the audacity to tell me that I needed to leave tags on and keep my receipt if I planned to return items. This store was a great place to shop about a year ago, but my last three experiences in this store were far below sub par. When the return was finished I went back to the suitcase area where the same male manager was speaking with another manager. They had some sort of exchange about candy where the woman manager said “I need something to suck on,” and which the male manager replied “so you like me now I guess.” Very inappropriate conversation to be having on the sales floor. I will not be visiting this store again for awhile, hopefully they’ll get their...

Tried to EXCHANGE 2 of the dozen items my husband purchased for me on Mother’s Day … the tag was taken off with the sensor so I had no way of knowing what the item detail was - I’m up at the register to exchange and the associate (Joann) takes the receipt over to another associate - she comes back in front of God and everybody and insinuates that I didn’t purchase the item cause she can’t find it on the receipt - EMBARRASSED, I advised her I absolutely bought it yesterday. She takes another 10 minutes with the other associate to come back to me - not apologizing of the time delay, or accusing me - only says the item was x amount of dollars. Treated like absolute trash! The other associate , as I was walking out, looked me up and down / noticeably confrontational…. Finally squeezed from her unprofessional lips “have a good day” … your actions are not matching with your words! These 2 associates need schooled how to serve customers… before there’s no customers left. Will NOT be back to this store! On a positive note: another associate who works on the sales floor - I didn’t catch her name - she has a hard time talking/ and may have a disability; I felt she was more human and offered superior customer service...

Much like many other customers, our experiences with Home Goods are in general positive. Unfortunately, our recent trip to this store turns out to be much less satisfying.

We went there on Jan 16, 2020 to shop for baby cloths. Baby cloths are normally sold in bundles with four pieces together. On checking out, cashier Zack threw away the rack that bundles the four pieces and started to check out. He scanned the code, producing a price of $6.00. Then he picked up the second piece and could not find the barcode. He radioed the manager to double check on this.

I informed him that those pieces are together and he threw away the rack/hanger that has the barcode. It is $6.00 altogether. He said he has to run the check with manager, otherwise he would lose his job. After 7-10 minutes wait, a manager emerged to tell us the same thing. To me, this reflects his incompetent (he ought to know that baby cloths are sold in bundle of 4 pieces), and distrust of customers.

More training are needed for this...