Pro Car Stereo — Attraction in Roseburg

Update- Stereo now doesn’t work at all no sound and every time I turn my rig off and back on the date and time change to 12 AM January 1, 1970. I can’t believe I wasted so much money on a sound system I can’t even use I’m really disappointed

When I first came here and got my amp, stereo and sub installed I was really happy with it. I could hear a slight whine coming from the stereo but it wasn’t bad so I didn’t care. After about 3 months my stereo screen went black I went back in and they didn’t have the same one so I had a different one installed it was around $300. I kind of expected to get the old one back it might not have even been broken just a wire came loose or something but he kept it. I figured oh well not going to sweat it. Well the whine got horrible after the second install I’d have to turn the stereo off sometimes cause I couldn’t handle it. Then another 3 months goes by and my sub stops working we start checking wires and where the wires go to the amp they had way to much tension on them, so every time you got in and out of the vehicle it would slightly pull on these cables until they finally broke. I have a Tahoe the amp is under the second row seat. I live almost an hour from Roseburg and I should have brought it in right away but I’m a stay at home mom and constantly busy with homeschooling, sports and everyday things. We finally brought it in just 2 days ago for the whine, sub not working and amp cables. I waited 3 hours before I called and they said it was done we get there and I have my husband go in because I don’t like confrontation and this guy is pretty grumpy. He tells my husband that my sub is blown and he knows this because he smelled it. I understand that might be a way to tell but I drive this vehicle everyday and not once have a smelled anything from it. He didn’t even fix the cables to the amp so he didn’t even try to see if it worked. He did fix the whine which I’m thankful for. But I don’t appreciate that he didn’t fix the cables and he kept my sub. He did tell my husband he would replace it but at this point I’d rather go to good vibrations where I know it will get done right and fast even if I am out more money… I was so excited to have my set up working again and to be so let down cause he didn’t even try to fix anything. He also tried telling my husband that I was bumping to hard and that’s why it blew I have kids I just wanted good sounding bass I don’t blast it for...

If I could give zero stars, I would. My recent experience with Pro Car Stereo was a complete disaster from start to finish. I went in to have an upgraded stereo system installed, with the agreement that it would be a one-day job. One day turned into three, which, while frustrating, I was willing to overlook given the complexities of modern audio systems. However, the real issues began once I actually got my vehicle back.

Initially, the system sounded decent, but within 20 minutes, problems started. The speakers cut in and out, and then the entire system shut down. After stopping for fuel, the system restarted but shut down again a few blocks later. I returned to the shop immediately, leaving the car running to show the technician the problem. His response? "It was working when you left, so I know I did everything right." He then told me he didn’t have time to look at it further that day and promised to follow up on Monday—which, of course, never happened.

Fed up, I took my vehicle to another shop, only to learn the entire system needed rewiring. Holes had been drilled in my doors because he couldn’t be bothered to fit the wires through the factory boots, wires were unsecured, and key equipment was missing that would have allowed the system to function correctly.

Buyer beware: if you have a newer vehicle, I’d suggest avoiding this shop entirely. In my opinion, this job was way beyond their capability, but they took it on anyway, leading to costly and frustrating consequences for me. I don’t usually leave reviews, but the poor quality of work and abysmal customer service here deserve a warning to others. Believe the negative reviews—I didn’t, and now I’m...

Im assuming all these 5-star reviews are from friends and family because this place sucks. $250 bucks for a pair you can buy directly from the manufacturer for $100. $120 for a pair of cheap $40 speakers anywhere else online. Not only are they price gouging, but the old fat guy in the store was also rude. No labels for pricing. I felt like he just made up the prices on the spot like it was a garage sale. He acted like I was inconveniencing him. He said I couldn't test the speakers for some reason. I'll bet if he knew I went in there to drop my tax return on a full stereo replacement he wouldn't have been so rude. Maybe they make up for the bad attitude and laughable prices by doing good custom installs idk. I'll...