Best Western Garden Villa Inn — Hotel in Roseburg

"Jupiter" (if that is his real name) at the front desk needs to take a course on how to be in the hospitality business. Rude, blunt, and very condescending - not qualities you want in your front desk position. He made our experience negative, and we hadn't even checked in yet. We had just arrived after driving all day, pulled up to the front desk area (on one side, not blocking the driveway) and had my husband go to check us in while we waited in the car - something common to many hotels, right? Not this one! "Jupiter" was walking past my car with some other guests when he rudely tapped on my window and said to move our car and not block the driveway - I said that we were checking in - he said "I'm not checking you in until you park your car." And then just walked away! No "please," not even a "hello, are you checking in" no greeting, just a tap tap and threat of "move your car or I'm not checking you in." I parked and went in after my husband, and he didn't even glance at me (did I scare you?), and he ended the check-in process by passive-aggressively saying "and if there's an issue with the parking, we have signs here, here, here, and here (pointing) that say no parking..." and of course I said that wasn't the issue, but the fact that he has ZERO manners to people who have been traveling all day and might not see a tiny sign that says to not block the driveway, which we WEREN'T. And even then, a simple "sorry you can't park here, even during check-in, could you please move to a spot, thanks"... see those magic words? Sorry, please, and thanks? Amazing what they can do, especially in the HOSPITALITY business. Like, seriously, you are in the wrong business, dude. Such a rude employee, and he didn't even apologize or anything. He just doubled down on the fact that there are signs everywhere, basically insinuating that I'm an idiot for not noticing. Well, my entire party didn't notice, so there you have it. ANYWAY, other than him, the room smells like a wet dog, LOL! Like someone else said, it's giving Motel 6 with a paint job. The dead bugs everywhere... the homeless guys yelling at us across the street, the engines revving behind the hotel... no suitcase rack... and two doubles for 3 people... Like, how is this a Best Western?? This has not been up to the normal standards that we have become accustomed to as BWR members. Not even an hour into our stay, and I'm ready to checkout. This is a nightmare. EDIT: 5 hours in- the tub is slow-draining, and water gets ankle-deep about 2 minutes into your shower, every surface I can see is FILTHY, and it looks like it hasn't been deep cleaned in, I don't know, ever? Hairs, dirt, cakes of dust around the a/c, visible dust on all of the furniture, mystery stains, and film covering virtually every surface you can see. Do they even know how to clean here? Obviously not. I feel so gross staying here. Yucky! Never, ever again!! Serves me right for not doing my research. Heed my warnings now - save your money and go anywhere...

Pros-

The best part was the woman running the breakfast area. She made my day with her smile. You could really tell she loves and feels joy in helping and feeding people.

Even with the issues occurring staff always remained courteous and apologetic.

Cons-

Construction occurring starting at 8 am next to my room. The last day I was there I did need to request the construction workers be more aware of their volume when talking about women and sex as I could hear every word they said verbatim while inside of my room with windows and doors closed with my 3 year old hearing it. They did profusely apologize and said they should have been more aware of where they’re at. They also apologized once more when I walked out again. I really appreciated their efforts to apologize.

My next door neighbours kept coming out over and over to smoke next to my door and talk loudly after 10 pm. Their door also squealed each time it opened. My room started to smell of their cigarettes.

The room was filthy aside from the tub which was spotless. There were stains on the bedding. Our feet turned black. I purchased a mop and cleaned the floors several times myself. Only to still have black feet. I purchased socks for both myself and my son to assist with the grime. My son being autistic kept refusing socks so I had to constantly clean his feet. Then I was not made aware I would need to request housekeeping upon check in. So when I made staff aware of the cleanliness issues I requested it. No one came. Trash including diapers was building up. I tried looking for an open dumpster and was not successful. My aunt who I was visiting and who paid for the room came by and was horrified at the state of it. She complained herself and requested the trash be taken care of which it was. She said she would have never have booked this room if she had known it was going to be that dirty.

You could feel the springs in the bed. The AC unit was very loud.

It turned into a lot of extra work for me to deal with while on vacation and I haven’t had a vacation in some time. I felt like I was still at home having to constantly clean.

I was provided a 1 day comp for my troubles though it probably should have been more. But I appreciated them offering something.

The pictures attached are how things looked after me trying to clean the floors. I noticed that housekeeping is utilizing a swiffer mop which would not be the appropriate tool to use beyond a home setting. These floors need a professional grade steamer to adequately clean the floors with how much traffic the rooms have. Also perhaps putting a mat interior to the door could help minimize...

My experience began at check-in. The male receptionist was unfriendly, and his demeanor suggested he disliked his job. I had contacted the hotel by phone a few days prior to my arrival and spoke with a pleasant female representative at the front desk. Since I was registering for two rooms for my family coming to town, there was required paperwork that needed to be completed, which was sent to me via email. I returned it in the same manner.||When I arrived at the hotel, the first words from the desk clerk were, “Is that your car?” asked in a condescending tone. I replied, “It is not mine,” for I parked past the office entrance. ||Given that I had spent time filling out the required paperwork, including my credit card information, in the days leading up to check-in, I assumed the process would be uneventful when I checked my family in. To my surprise, the details of that paperwork were not available to the clerk, which meant I had to go through the standard process of presenting my ID and credit card again.||During this process, a car pulled up in front of the office, and the clerk left the desk without saying a word to confront the driver. Afterward, I asked if I could have a room on the ground floor, as I had two children under the age of four. I received a short negative response.||The second room I pre-registered for had been booked a week in advance, but instead of the requested double bed, it was changed to a single king bed. The same male clerk I had dealt with told my daughter, again in a condescending tone, that I had made the change, which was a blatant lie. At that time, my daughter was leaving the office when the male clerk said, 'Good luck getting a room,' showing his indifference to this establishment’s error or miscommunication. ||There was one more unacceptable situation. My daughter called from out of town and reserved an additional room, providing all the necessary information along with her credit card. However, when she arrived, she was told that they had not received a reservation from her.||Overall, my takeaway from this experience was an unsociable reception that displayed indifference toward customers, essentially translating...