Precision Jewelers — Attraction in Roseville

I brought my wedding set in for a band repair on the engagement ring and diamond chip replacement on the wedding band. The first time I came to pick them up, the wedding band was fine. However, my nearly flawless 1ct. diamond in the center was set so low that the prongs were reflecting all through the diamond and made it looked cracked and flawed. The sales man showed it to the manager (who put it under the microscope to check for actual flaw but couldn't find any) and the salesman apologized profusely and promised to have the jeweler fix it for me.

I left my engagement ring behind and came back a couple days later. I looked at my ring and within seconds saw that there were still ridiculous reflections in the diamond and now that the prongs were white gold instead if the yellow coated white gold that the rung was dropped off with. So now my ring is two toned and my diamond looks like crap.

Even after bringing out a photo of the ring from when I bought it didn't stop the manager from telling me how wrong I was and that he didn't see what the problem was and that he couldn't see the reflection lines. They were very clear to the salesman before him and even he acknowledged their existence in my last visit, but all of a sudden he can't see it?

He was rude, arrogant and dismissive. Not once did he apologize. Not once did he offer even a partial refund. In fact he told me repeatedly that I should take it to another jeweler. So now I have just paid $200 to a company for the privilege of making my $10k ring look like I bought...

This was my third time visiting this jewelry store. The FIRST time I visited ( a few years ago before Covid) was during the holidays. I was not greeted upon entering the store, but I didn’t take it personal because the store was busy. The SECOND time I went in , I had to speak first. The blonde head older gentleman ( I assume he’s in charge) looked me right in the face and waited for me to acknowledge him first (same with the ladies at the front counter). I went ahead and greeted them, all the while thinking “sooo this is a THING with this establishment “. I needed work done on my watch ( went back in a THIRD TIME 🙄) was subjected to the same treatment, not greeted upon entry into the store. The blonde older gentleman looked directly in my face and walked away. The older caucasian lady didn’t part her lips. AGAIN, I had to spoke first! As I waited on my service, the Caucasian lady seemed extremely nervous and kept watching me. Needless to say, it will not be a FOURTH VISIT! Many of these establishments won’t LEARN until they LEARN, being BAIS & RACIST is not tolerated in 2023! If you only want WHITE’S IN YOUR STORE (post a sign and see what happens). You will become instantly social media famous! (CANCELLED) Shame on you...

I am genuinely thrilled to share my wonderful experience with Precision Jewelers! They recently took care of my Movado Esperanza Chronograph, expertly repairing and replacing the broken band. What impressed me even more was their advice to do a complete refinish of the watch, which I followed.

When I picked it up, I was speechless! Every scratch on the bracelet and crystal that had built up since the day I originally bought it was meticulously eliminated – my watch looked flawless! Moreover, the professionalism and friendliness of the entire staff added to my delightful experience.

Finding such a high level of skill, honesty, and attention to detail is truly rare. Precision Jewelers has not only earned my heartfelt gratitude for restoring my watch; they’ve also gained my loyalty for years to come. If you’re in search of exceptional service and true artistry in jewelry and watch repair, I wholeheartedly recommend Precision Jewelers. You won’t be...