Scandinavian Designs Furniture — Attraction in Roseville

Just under 3 years ago, we purchased the Klippe Floor Lamp, which is still currently available on their website for $349. This is a lamp with a dimmer switch and for all of the time we used it, the dimmer worked perfectly ... until 2 weeks ago when one of the incandescent bulbs blew (we still had all 5 bulbs that were supplied with the lamp initially). At the moment this bulb blew out, the dimmer switch stopped working. It became an 'off/on' lamp. We use this in the evenings in a room where to have it on full brightness is too much, hence our decision to pay for a reasonably expensive lamp with the capacity to dim. We replaced the blown bulb with the same style and wattage (and dimmable) bulb. Still the dimmer did not work. So we purchased a complete set of identical dimmable bulbs, correct power, etc and still the dimmer does not work. We did read, during our research, that it's not uncommon if an incandescent bulb blows, for the dimmer switch to fail, due to the surge in power. So I went online to ask for some help with this issue, even to see if there is the possibility to get a replacement dimmer switch, or a repair. Initially, the online customer service gave us some hope as they were responsive, however, it quickly became apparent that they were not sure about the bulbs that should be used - first telling me they should be 25W bulbs (as shown at that time on their product page) and even implying we may have been supplied with the incorrect bulbs. Within a few days they stated that the 40W bulbs were indeed correct, and they agreed they had now update their product page to reflect this. They said they are only online support and were unable to help me with this issue so passed on my information to the store manager at Roseville, who would call us in the next day or two. The manager did call my husband (he was the one who had paid for the lamp and whose name was on the order). This was one of the most awkward calls and we had no idea until after the call when I emailed the online customer service that this person was actually the store manager. He started out by saying he believed we had an issue with the lamp - he didn't seem to know any details, despite the many emails between myself and the customer service department. Once he understood the issue, he immediately said that as we were out of the one year warranty there wasn't anything they could do to help. He eventually offered to contact the vendor to see if there is a part or a repair that might be possible. Fast forward two days, the manager didn't call back, but someone he oversees in the store did call and seemed to start from the beginning. He didn't seem aware that the manager was in the midst of trying to figure this out - and when we said how difficult the lack of communication is, he said that his manager had contacted the vendor, but they didn't know if a repair or replacement part was possible, how long it might take or what it would cost - only that any costs would be out of our pocket. I made the point that if the first bulb blowing revealed the issue with the faulty dimmer switch (it failed at the same exact moment) then that is unlikely to happen within the 1 year warranty period. I was clear that this would be unknown to both the company and the customer and it would be something to address after the fact. Again, I was told 'it's out of warranty so we can't do anything'. As a previous customer of this store and what would have been a future customer too, I pointed out that the cost to them of replacing what is obviously a faulty product would be far outweighed by our future purchases, but it fell on deaf ears. I write this review to let other customers know that if they purchase this lamp, this may well happen to them as well and if it does, outside the 1 year warranty, the company will not stand behind their product. We have IKEA lamps that cost a fraction of the price of this one that have lasted well over 5-10 years - a lamp that costs $349 should last more...

UPDATE: A day after I posted this review, the manager called me and offered a resolution that was fair and acceptable. He explained that there was some miscommunication which is why no one ever got back to me. I stand corrected and I believe that the management does indeed care about customer feedback and opinion. I wont hesitate in giving the store another shot.

3 purchases and 3 issues. Me and my wife moved into our first home and were on the lookout for some furniture and decided to look at some contemporary design stores to buy a couch. Scandinavian Designs felt like a good place to get one and we found that the designs were really good and at first look the store experience was top notch. So we bought a ordinary couch and love seat for out formal living room and custom ordered a really good leather couch and love seat for our living space (this order was going to take 4-6 months so we were planning to use the first couch set in the meantime). Lastly we also ordered a couple of chairs that were on clearance. Now the issues:

The chairs and the first couch set arrived. One of the chairs had its leg bent and since they were on clearance they could not exchange for a new one. Rebecca, the associate we worked with claimed that it was good when it left the showroom. After a few calls we had to settle for half price on the defective chair. (Since we had already purchased a table we did not want to return the chairs).

The first couch made a creaking noise when someone sat on it. They sent an inspector who came, made some notes and sent it to the showroom. They decided to replace it and that was acceptable. The point being that the defect was not detected before the couch left the showroom.

Now the most disappointing issue, the leather couch and love seat arrived after 4 months (we were excited since it did not take 6 months). The color and leather texture we had selected was not what we ended up getting. (NOTE: Their disclaimer states that they cant guarantee the same leather color and grain). We had ordered the Aubergine Verona, and their sample had a coarse texture which I liked very much. But we ended up getting a completely plain textured leather with the color at least two shades lighter. (We went to the store and brought back the sample to compare, just stating the obvious that we did not get what we ordered). We let Rebecca know and she promised that the manager would call us and talk to us. More than 3 weeks have passed by and we have not...

An Absolute Disaster!!! Avoid this store!!!

This has been, without exaggeration, one of the worst customer experiences I’ve ever had.

We purchased a custom-built couch in the spring of last year. Not only was the promised delivery timeline missed by three months, but the shipping process was completely absurd. The couch was sent to the East Coast, driven to the West Coast, and then back to a distribution center in North Carolina, before finally arriving at our home. Every month, I called for an update and every time I was told it would arrive “in a few weeks.” Those updates were clearly meaningless.

To top it off, the salesperson made an error that overcharged us. Instead of a simple refund to our card, we had to wait several weeks for a mailed check. It wasn’t a huge amount, but it was a clear signal of how broken their systems and customer service are.

When the couch finally arrived, it functioned for exactly five minutes. After sitting in it once, we heard a loud pop/crack, and the mechanical reclining features completely stopped working. Now, we’re forced to wait for a third-party repair service that doesn’t operate on weekends, and there’s no clear timeline for when this will be resolved.

I expressed hesitation about buying a couch with mechanical components, but the sales staff reassured me they “rarely have issues” and that the mechanisms would last “a long time.” Five minutes is not a long time. It’s insulting.

This store failed at every step. Sales, logistics, customer communication, product quality, and after purchase support. If you’re thinking about buying from them, do yourself a favor and don’t. They overpromise, underdeliver, and show no urgency in making things right.

I'm uploading a video of this couch not working just so people know we're not making this up.

Happy to revisit this review if and when the...