HOTWORX - Rowlett, TX — Attraction in Rowlett

IF I HAD DIED AND NO ONE KNEW I HAD A HOTWORX MEMBERSHIP I WOULD STILL BE PAYING FOR ANOTHER 20 YEARS.

I signed up for a membership in January and understood I was locked into a 6-month contract. I stopped going in May but let the payments auto-draft, expecting everything to be done by July. To my surprise, they continued charging me after my contract ended—even though I haven’t stepped foot in this place for over 6 months.

When I called to question the charges, the woman I spoke with was incredibly rude and flat-out refused to issue a refund. At $60 a month, that’s nearly $300 they’ve taken from me without authorization.

This is nothing short of highway robbery. Do NOT sign up here unless you want to be charged long after your contract is up. They’ll happily keep draining your account while you’re not looking.

Edit to reply to that comment below:

When a patron signs the contract they make you sign it upfront while the worker briefly describes what each page says while she’s being rushed because she the only one who works there . You don’t get a copy of the contract. That being said when she briefly described the contract all she said was that I was under a 6 month contract. not that they would bill me until I die (even after) unless I canceled. In addition to that, when the contract ended there was no courtesy call to see if I wanted to continue service. I rightfully assumed I no longer had access to the facility but the owner says I pay for “access” if my contract ended how would I know I still had access? I didn’t utilize their facilities or my access so what were they charging me for? I didn’t benefit in anyway from my money being stolen every month. I didn’t even go for the last 2 months of my 6 month contract but I let those bills go because I was under contract. I am just asking for a refund for the 3 months I wasn’t under contract anymore but they still auto drafted my account. I should be entitled to a refund if I didn’t use there services as is the way any service based industry works. The owner was very strict about keeping the stolen money which says a lot about her business practices. I just want future customers to make an informed decision before...

this place is like a pandemic miracle gym oasis...

I’ve been a yogi and weekend gym rat for over 20 years, and to find a place with such flexibility of scheduling, quality instruction/sequencing, reasonable price/reservation cancellation policies.... and the bonus of being able to book solo sessions in the saunas during the pandemic, but still get out of the house for a workout and see some friendly faces?

an actual life saver.

and it really is SO CLEAN. every time I’m there I see someone cleaning something. even the shower is clean during peak hours

the staff is knowledgable, professional, friendly... no constant upselling or over-the-top “cheerleading” you see some other places. If you have questions they’ll answer them, if you feel like chatting they are lovely, and if you just want to get in and get out they let you have your peace.

love it....

I signed up for a membership in January and understood I was locked into a 6-month contract. I stopped going in May but let the payments auto-draft, expecting everything to be done by July. To my surprise, they continued charging me after my contract ended—even though I haven’t stepped foot in this place for over 6 months.

When I called to question the charges, the woman I spoke with was incredibly rude and flat-out refused to issue a refund. At $60 a month, that’s nearly $300 they’ve taken from me without authorization.

This is nothing short of highway robbery. Do NOT sign up here unless you want to be charged long after your contract is up. They’ll happily keep draining your account while you’re...