Regal Nails, Salon & Spa — Attraction in Royal Palm Beach

Why do I always get the grumpy old ladies at these places? Awful. First the girl at the desk was like 12 and didn’t have any idea what was going on. She asked one of the nail techs if she was ready to take a pedicure the tech just grunted and stormed away. I sat and waited forever in the pedicure chair with no water and a stained nasty towel for my feet. She came back finally never said hello, no conversation or smile at all the entire time. She struggled with and picked at the parts of the pedicure tub drain and struggled with trying to put the sanitary cover on the tub. She was annoyed at everything. NO MASSAGE AT ALL! I have never gotten a full spa pedicure with no massage. Towards the end she removed the sanitary cover and shoved my feet back into the tub!! I still don’t know what was going on with that! When it was done all I had was $5 cash. Sorry but it was rushed rude and no massage. I usually tip more than $5 but not on a $22 pedicure maybe worth $10 at best. I asked the young girl at the desk for change she acted very nervous and said she wasn’t allowed to give change for anything under $20. Wait WHAT??? She told me to ask the tech who did my pedicure. The tech got hot and huffy and puffy with me and made the change from the cash drawer by the young girl who said no. Really? I left her $3 she deserved nothing. Rude incompetent. As a side note, another customer was asking for prices to add rhinestones to her manicure. They told her to come back April 30th when the manger was to return and could tell her the price! WTH? ...

This is my second time coming to this place. I wasn't pleased the first time but I usually give places a second chance. They had to call a young lady over to fix the mess they had made. The young lady did a great job and I was satisfied with her work. Unfortunately for my 2nd time I'm not pleased with the service that I received. I just wanted a pedicure with French something simple nothing crazy. It didn't come out the way it should. I will not be coming back to this place. You can't have people working there and not know how to...

NO CUSTOMER SERVICE SKILLS AT ALL! I was just there and no one is attending the desk. When I attempted to get an idea of how long the wait would be, the woman sitting at station next to the reception desk was simply rude. She started off by making a face and shaking her head...She didn't even bother to look up at me.

The prices here are average so there's NO ADVANTAGE for coming here at all. SKIP IT and go to a salon where the technicians do not see you as an inconvenience...