CJR Fine Arts & Framing — Attraction in Royal Palm Beach

I took a portrait to be framed, staff damaged the portrait, and the paper. I've had to send it BACK to the artist to be fixed and the gallery has done NOTHING but provide a refund for the frame. The art was damaged, as is shown in the photos below. There was a smudge on a whisker of the cat, staff simply erased the smudge, and whisker. Staff also picked at and damaged the paper. It's upsetting to leave a piece of art with a gallery, thinking it will be safe, then have it damaged. It's been returned to the artist. I've filed a BBB complaint, however it's been closed due to no response from the gallery, and no resolution. I would not choose this gallery for any framing needs. Staff is careless.

UPDATE: I absolutely did step out of the gallery and I absolutely did scream. I came in with what was priceless artwork. When I came to pick up the artwork it was damaged. If there is a way for the artist to attest to this, rather than my simply quoting, I’ll request she does so.

An ad hominem attack on me, insinuating I am crazy after staff literally ERASED lines, which frame or no frame, can be seen by the photo, alone, shows the integrity of this business. Attack clients, take no accountability. When the art was shipped back to the artist, it was damaged. I still don’t have the art because it makes me sick to even see what this gallery has done, and how they factually fail to own what they did. Instead they try to infer I’m crazy because I stepped out and screamed. I also broke down crying in my car, and at home.

I never should have trusted this gallery with something that meant so much to me.

Classy place that attacks someone who ONLY wanted the staff and gallery to be accountable for damaging the art of brought in.

Truly, I wish I’d never walked into this gallery. If I hadn’t, I’d still have my art of my late cat, with my dog and cat. Now I can’t even bear to look at it. I don’t even want it it my home, a reminder of this gallery and ownership that would rather publicly attack a client than make what they did right-which they claimed they would do multiple times, but they never even attempted to. They didn’t even cover shipping back...

If you have not been to this gallery, do yourself a favor and go. The owner Jack has a great story, starting from almost nothing to building an incredible gallery. He personally did the design and buildout of the gallery, and did an incredible job. What is more impressive is the art collection he has built. He has some thing for everyone and every budget.

In speaking with Jack I was fascinated with learning about the artists that he personally helped get established. Jack is passionate about art and it shows every time I see him. He and his team are willing to walk the floor with you, show you the art, and give you the background on the piece and the artist.

I enjoy coming here and working with Jack and his staff. It is a great...

I used this framer several months ago to frame two prints. I asked them to reuse the existing mats and glass. I chose a very expensive line of frames (stupid me), but when they were done and presented to me, the frames had marks on them and discoloration. CJR offered to redo them; they did, same problem with a similar (very expensive) frame. I suggest you do not go near their "superior" line of frames. Over $400 for eight pieces of wood! Here's a P.S.: I received a reply from you today regarding the above: in case you don't remember, the marks on the frames WERE NOT on the samples. Even you acknowledged that at the time, so you need to...