Batteries Plus — Local services in Royal Palm Beach

I rarely write reviews. This is a necessary exception. I am both amazed and delighted with the attitude, knowledge and performance of Batteries Plus Bulbs in Royal Palm Beach, Florida. Nicole was amazing! I have a Samsung Gear 2 Smart Watch which is out of warranty. It became apparent that the battery needed replacement. I searched on-line and found a replacement battery without much difficulty. However, I had no idea what a nightmare was to follow when I tried to get it installed. First, I took my watch and new battery to a very talented and experienced watchmaker I knew. He opened the watch to examine it and quickly closed it back up, explaining that it was not a “watch” but a “computer” and he was not comfortable taking it apart to replace the battery. Then I called Samsung for assistance. They bounced me around from person to person, each one contradicting what I was told by a prior person, going so far as to tell me that no repair was possible because “no replacement parts were available.” The only part needed was the new battery that I was holding in my hand. I then tried several local cellular repair business, hoping that one of them might be able to help. Most refused to even look at the watch, and those that did advised that they were not equipped to attempt the repair. Finally, when I pressed one of them for another recommendation, they suggested Batteries Plus Bulbs in Royal Palm Beach. What a difference from the total lack of help I experienced from all of the prior “experts” I had contacted. In less than 5 minutes my watch had my new battery installed and was running perfectly. When I handed them my credit card, I was very pleasantly surprised at the cost. Thank you very, very much Nicole and Ryan. What began as a nightmare ended as a most pleasant experience. I would recommend Batteries Plus Bulbs in Royal Palm Beach to anyone looking for experienced, professional help. Obviously their skills go far beyond simply...

I have used them for my car fobs and they were great. While I was changing my fob. I saw that they also do watch batteries and I thought that would be great. I took in three watches and they replace the batteries with lifetime policy. When I looked at the watches I noticed that one of the watches had lost a knob. They proceeded to tell me I must have lost it prior to giving it to them even though I watch them have a hard time opening two of the watches. As it was an old watch I didn't argue with them but I was not happy. My favorite watch was a Nike that was curved perfectly around my wrist. The next day the watch stopped working. I figured perhaps the battery was bad I took it back 2 weeks later they opened it up and told me that it was rusted and that the seal has been broken and they didn't have a battery to fit the watch. This actually made me very angry considering they were the company who first open the watch and replaced the battery as the watch was SMI diving watch and waterproof and had never been changed since I originally bought the watch 3 years ago; however never did they mention it the first time they touched it. When I presented the card that showed that they have replaced the watch battery recently, they then showed me a policy that said they are not responsible for any damage they may do on watches while they are changing the battery. This was the first time I had ever been shown that policy. They were very adamant that they had no responsibility and they were not responsible for it. Since then there is now a posting regarding damage to items while changing battery, I wish it had been there before I had lost two of my watches. I would not take my watch to them to let them change a battery. I thought what harm could be done it's just simply a battery. However I lost my favorite watch. I still use them for my key fob and they're great for that, but I would be really cautious about using them for anything other than that. I guess its...

7 years ago there is a review I left. An old relic of the past because there has been new owners & new young unexperienced men telling you your battery is going to swell if you “wait it out” on the service.. Seriously I’ve heard this spiel every time I have been in and out of this store recently. I’ve had the displeasure of working with Juan, a young man who did not check the part number before advising me to order an outsourced battery online. After ordering and dropping off my phone and battery, My phone was held at the store for over a week during which I was informed my phone’s screen had broken due to Juan’s original error of not fact checking the phone parts mentioned. I then had to wait for the store to order the screen, and again, he orders the wrong screen under the same assumption… lazy and unacceptable. From there, I buy a second outsourced battery as they offered to perform the service free of charge. Okay, at that point they were trying. Meanwhile I accepted my phone back with my old battery (the one that “might swell”) and glitchy replaced screen… ANYWAY when I called in later I was told the manager will not call me directly. Instead I had an immature young man, Juan, that couldn’t handle the social pressure of putting me into contact with the manager, who could have de-escalated and fixed the issue (like installing the correct battery), they refused to service the phone, and Juan yelled degrading profanity at me like a toddler before hanging up the phone. I now have two batteries and a broken phone.I wouldn't recommend this location to anyone who values their time. What a disgraceful and improper way to...