uBreakiFix - Phone and Computer Repair — Attraction in Royal Palm Beach

HP Laptop Repair Experience (Visit Date July 30 2025)

I initially visited this location a few months ago for a hinge issue with my HP x360 touchscreen laptop. I was told I would need a screw replacement, and the repair would cost $60-80. I did follow up , as I gotten another laptop to use in the interim for travel purposes I returned on July 30th and spoke with a representative named Sydney. Without asking for my permission, she took my laptop to the back of the store. After waiting approximately eight minutes, she returned and told me she needed to order a part and was waiting on a quote. She then went to the back again.

I called out multiple times requesting the return of my laptop. Eventually, Sydney reappeared—without the laptop. When I asked for it directly, she brought it out, but it looked as if it had been forcibly opened. I asked what had been done, and she replied, “nothing.” The behavior raised concerns, and I asked whether the store had changed ownership. She stated she didn’t know, as she was “just an employee.”

On July 31, 2025, Sydney called me and stated the issue was with the “anchor,” and that the back was broken. She quoted a repair cost of $229. This was inconsistent with the explanation previously given by someone I believe was the former owner, who had explained clearly that the metal screws go into a plastic housing that tends to wear down. He had estimated a repair cost of $60–$80 involving to secure the hinge. I left feeling uncomfortable, not knowing what was done to my laptop , she took my laptop to the back without my permission I also read the store’s reviews afterward, the owner’s responses to customers online are, frankly, rude and unprofessional. Disrespecting clients who’ve had legitimate concerns is not a sustainable way to run a service business.

I will not be returning. To the owner: You have every right to respond to this review, but please don’t waste your time if your reply will be dismissive or disrespectful. Customers are not obligated to tolerate poor service, condescension, or evasiveness.Yes you too have the right to refuse service !!

Response to the Owner’s Reply::: Let’s be clear: Respect is not a reward customers must earn—it's the baseline standard any professional service should maintain. Your response, especially the suggestion that I “do not reserve a respectful response,” speaks volumes about your business philosophy. When a customer raises a legitimate concern—such as having their personal property removed from sight without consent—the appropriate reply is not to accuse them of vendettas or suggest they are undeserving of civility.

Your employee took my laptop to the back without asking permission, and when I repeatedly called out for its return, I was ignored. That is not good service—it’s poor judgment and a lack of basic courtesy. When I finally got the laptop back, it appeared to have been forcibly opened, and I was told “nothing” had been done. That, paired with a vague explanation and a drastically increased quote from what I had previously been told, understandably raised red flags.

Now, instead of addressing those concerns constructively, you’ve chosen to double down with a condescending and combative tone—calling my review unfair, implying I have a personal agenda, and dismissing my experience because I didn’t agree with a quote.

You are correct about one thing: I will not be returning. Not because I disliked a quote, but because I do not trust a business that handles personal devices without permission, evades transparency, and attempts to shame customers for holding them accountable.

Respect isn’t earned—it’s expected. And your response only validates...

I brought my iPad in for a simple screen replacement, expecting a quick turnaround. Instead, the repair took three weeks, which is completely unacceptable for such a basic service. Throughout the process, I was given inconsistent and misleading updates—they claimed parts were ordered, then said the parts were defective, only to admit later that they hadn't even arrived yet. The lack of transparency and accountability was frustrating.

Worse, the customer service was abysmal. The technicians and staff were rude, dismissive, and completely unhelpful. I tried asking for a discount due to the delays and poor service, but they refused without any consideration or apology. There was no proactive communication, and I had to reach out multiple times just to get basic updates. I even drove to the store twice, only to be turned away with no resolution or support.

To top it all off, they broke the protective case my iPad was brought in with, and didn’t take any responsibility for it. After all this time, stress, and effort, the “repaired” iPad performed worse than when it had a cracked screen.

This was honestly the worst repair experience I’ve ever had, and I would strongly advise anyone to avoid this location. Poor service, poor communication, and no respect for the customer’s time or property. As you will see below they will make claims to make it seem like they were in the right. The holiday in their response below refers to Juneteenth. No other locations reported delays in shipments. Nor were they weirdly able to provide any details regarding tracking or part # ordered. The $30 off they are referring to is the Xbox controller I bought in addition to my iPad for repair. They could not repair the controller and made a mess of it. Now claiming that I got $30 off. I paid the full repair price for my iPad, for the rude service this continue back and forth, a broken case and them claiming that 3 weeks is normal time!! This is egregious! Look at their attached response. Banned from store after I paid full price. they won't get away with treating a customer like this. I 've screen grabbed and saved all the combative responses and will forward as this franchise should not be allowed to...

Sydney i give her a 0 in customer service. A little bit about what happened and how I brought my computer on Friday to get repair, which the screen was there. Ready Apparently the screen they got was not working when I got no call Friday Saturday or today Monday. I call them at 1 o'clock and that's the lady. Since the computer is not ready since my daughter needs it for school, I will come and pick it up. Her answer was, you're gonna have to wait till tomorrow, or we'll try to put it back together, really fast and break i stated that that's not very professional. She got really upset and hung up the phone on me. Apparently, she's the manager there, I hope that's not true. Uh, that was a very simple situation too handle if you had any type of management experience. I qualify her as the It's very rude invery unprofessional

It's so odd that you the OWNER have a reply to every bad review that you've gotten that sounds kind of similar to the situation that I had seeing the dryness in the customer service and the unwillingness to help when a problem occurs. APPARENTLY, YOU HAVE A DEFENSE WHEN THERE'S A PROBLEM OR A BAD REVIEW BROUGHT TO YOUR KNOWLEDGE. And it's obvious you do nothing about it carelessly supporting your team. Well job I also spoke to corporate, because your employees said that they had cold corporate to complain about the situation. And they said to deny service, well, you know that you guys are allowed to deny service whenever you want, which you've done a lot. Every time you have a situation that you do not want to deal with, like this particular one. But there's nothing that corporate will do. Because you guys are not corporate. You guys are self owned and you do whatever you want. However, you want and if you choose to run your business like that. Well, that's okay. I have nothing else to say because obviously you're in control. And you guys choose to deny service rather than address the issue. With your employees, which it happens a lot you can say and lie in this reply that you gave me. But if you say you have the recording, you know what happened. Good luck in the near future. Employees always...