Best Buy — Local services in Loxahatchee Groves

I would suggest reading this through to the end where that’s the good part ! A few visits to decide the tv to purchase. 1st salesman was paying more attention to his phone. Second time there I was pleased but as the sales lady didn’t know some of the details but she readily called for a specialist to help. Only problem was I had to EXCHANGE a TV not yet delivered for new one I selected and instead of having me pay the difference, without even asking, they first refunded my entire purchase of almost $450 to my bank account which after they did this I was told would take up to 10 days to get back on my account. I had to repay for the second TV before the funds came back to me. I was very lucky to have had enough money to do so because they couldn’t reverse the transaction that they refunded me the money. I was offered delivery at no charge. If I wanted set up, it would cost $250 ( wow! That’s a lot for a plug and play TV!). I’m perfectly capable of plugging in a television and following the instructions to set up the remote control and if I wanted to attach a DVD player, I also know how to do that, but there was no issues in me actually setting it up so there was no way I was going to pay $250 more for that service. Upon delivery I was shocked they would not allow me to examine the delivered TV for damages. All they did was to carry it into my house and just left it in the middle of the floor. It was in a box and I asked the gentleman if they could just lift it onto the table where it was going to be, which they would not do either! I believe I should’ve been informed at the store that this delivery person would not lift the 65 inch TV box up off the floor onto a table next to where I wanted to keep it or let me examine television. I feel that if something was wrong with the television after I opened it that they would’ve blamed me! even though I purchased the extended warranty for five years that would not have covered damage. All in all the rest of the set up went well for me. My neighbor helped me lift up the box onto the table and I just lifted off the packing box. Easy! The TV was no damage and I plugged it in programmed the remote and it’s working beautifully it’s a 65” Hisense QLED ultra high definition fire TV It was on sale for $380. And I would highly recommend this TV for the price that I purchased it for. I think it was reasonable and the quality of the picture and the functionality of the TV is great. It was a replacement TV for one that was fried in lightning storm so I also highly recommend getting a very high capacity surge protector for any electronics that you’re going to purchase. I also lost other things in this lightning storm and I’m taking that up with FPL. Well, all my experience at Best Buy was a bit just average, but I highly recommend that people ask what the delivery personnel are going to do as my delivery experience was NOT as I thought it should be. If you know that you’ll be able to remove TV from box and lift it , no problem. But I believe Best Buy should offer a lower level of set up service; for instance just removing it from the box and placing it on your table should cost something like $30 but they don’t offer that. Not everyone is capable or has friends or relatives...

Wow, where do I even start with this disaster of a shopping experience? So, I thought I'd be a nice, hopeful customer and head out to Best Buy to pick up a laptop. You know, just a simple task, right? I found a great open-box option online and—surprise, surprise—Best Buy lists it as available in stock. Naturally, I hop in my car and drive a whole 15 minutes to the store, only to be told they don't have the clearly available item in stock. But no worries, they tell me the next closest store has it, so I drive another 25 minutes to that one.

I walk into this second store, and right away, a polite gentleman upfront confirms they have the items and directs me to "Ron." So I patiently wait, as Ron is busy chit-chatting with two elderly ladies for about 10 minutes—trading war stories and solving world problems, no doubt. After standing there like a sucker for far too long, I ask the gentleman if they’re understaffed, and he casually gives Ron a nudge to let him know I’m waiting. Finally, I get Ron’s attention, and let’s just say, the man was a walking fossil, completely incapable of bending over to retrieve a box. He spends 10 minutes fumbling around some cages before he essentially throws in the towel and declares he’s “given up.”

At this point, I’m wondering if I should tell Ron to retire early, but instead, I keep my cool and go back to the front desk. The gentleman radios another guy, a slightly younger fellow who spends all of three minutes in the back and comes up empty-handed. He then radios Ron, who finally thinks to check the Geek Squad section. He spends another minute in the back, only to return and say, "No luck." By this point, I’m 1 hour deep into my shopping "experience," after driving a total of 40 minutes because multiple employees at two different stores confirmed the item was there. How is that even possible?

Then, Ron—no surprise—decides to wander off somewhere for another 15 minutes, leaving me to stand there like a fool. At this point, I'm seething, so I go back to the front for the third time, and the gentleman asks if they found the item. I reply, "I don’t know, you tell me. Ron disappeared somewhere, and I have no idea what's going on." Of course, the guy radios Ron, who casually responds with a “Yeah, no luck,” and I finally lose it. I had to sarcastically thank Ron for leaving me standing there for God knows how long while he went off to do... whatever it is he was doing.

It’s honestly baffling how poorly run this place is. Ron’s clearly been at this job for a thousand years, and if he’s not physically capable of doing his job, why is he still there? And don't get me started on the entire stock confirmation system. Why advertise items as "available" when they’re not? Who’s actually running this place? This was hands down the worst customer service experience of my life, and I genuinely have no clue how Best Buy manages to employ people who are this absolutely useless....

Today I placed an online order for curbside pick-up. I did it through the Best Buy website. The payment was processed via PayPal. The website informed me that it would be ready within an hour at the Wellington store. Perfect.

I went to the store about an hour later. The rather SURLY fellow manning the booth at the curbside asked me if I got an email confirming availability. I said no. I did not submit an email in the ordering process. What about a text? Nope. I didn’t get a text, nor did I submit a cell phone number. He tried to argue with me that there’s no way I could place an order without doing those two things. I assured him that I had and that I used PayPal.

I went back to my car and called the store. The person answering the phone was no better than the guy at the curb. He insisted the same thing. I explained that I used PayPal, and maybe the system got that info (like my email) through my PayPal account. Part-way through my explanation, he tried to interrupt me. He then put me on hold WITHOUT saying anything. I was just suddenly on hold. I waited. He picked back up and asked me for my PayPal email address. I gave it to him, and then he said, “Oh… we can’t check that way. What about a phone number?” I explained again that I had not submitted any phone number in the order process. At that point, the Best Buy phone representative HUNG UP ON ME. Hung up!!

I am now back at my office, on my laptop, writing this review. I did get an email through my PayPal address that the order was ready for pick-up. It was ready at the time I was there.

In the ordering process, I do not recall seeing anything telling me to wait for an email before picking up the item. My email is not available through my phone. I only do emails on my laptop. So when I was at the store, there was no way for me to check. I offered to give my name. Nope. I had to have email proof of my order.

Here at the office, I went online and CANCELLED the order. Over, perhaps, some 20 years, I’ve spent THOUSANDS and THOUSANDS of dollars at Best Buy for both personal and business items. This was the first time I’ve ordered online for pick-up…. Necessary due to the corona situation. I will tell you now with absolute conviction… I will NEVER spend another dime at Best Buy. Not at the Wellington store or ANY other Best Buy store. This should have been VERY simple. The guy at the curb should have been able to ask me for my name and look up the order. But, he couldn’t be bothered. From now on, it’s Amazon for all the...